Mercedes puente
Evans,CO
Summary
Proven Certified Pharmacy Technician with a track record of enhancing customer satisfaction and streamlining operations at Sunrise Community Health Center. Skilled in medication dispensing and problem-solving, bilingual in Spanish, and adept at navigating insurance billing and HIPAA regulations. Demonstrated ability to improve patient care and pharmacy efficiency through effective communication and meticulous attention to detail.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Sunrise Community Health Center
01.2017 - 03.2024
- Counted and labeled prescriptions with correct item and quantity.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Processed prior authorizations to insurance for Hepatitis C patients. Applied for patient assistance for underinsured or uninsured patients.
- Monitored Hepatitis C patient's treatment , ordering lab work, making sure refills ready prior to patient running out of medication and scheduling follow up appointments for patients.
Certified Pharmacy Technician
King Soopers Pharmacy
01.2001 - 08.2012
- Counted and labeled prescriptions with correct item and quantity.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Medical Assistant
Greeley Medical Clinic
08.1999 - 12.2000
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Education
High School Diploma -
Greeley West High School
Greeley, CO05-1991
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Bilingual(spanish)
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- HIPAA Compliance Certification – Various Accredited Providers.
- First Aid/CPR/AED Instructor Certification – Red Cross.
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
Sunrise Community Health Center
01.2017 - 03.2024
Certified Pharmacy Technician
King Soopers Pharmacy
01.2001 - 08.2012
Medical Assistant
Greeley Medical Clinic
08.1999 - 12.2000
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- HIPAA Compliance Certification – Various Accredited Providers.
- First Aid/CPR/AED Instructor Certification – Red Cross.
High School Diploma -
Greeley West High School
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