Mercedes Ramirez
Midland,TX
Summary
To gain the position where I can maximize my skills in a challenging environment for achieving a high degree of efficiency in my service. Excel at prioritizing, completing multiple task simultaneously and following through achieve management goals. Seeking a role of increased responsibility.
Overview
11
11
years of professional experience
1
1
Certification
Work History
UFCU MSR
CSR
02.2020 - 03.2020
- Listen effectively establish rapport, present information and respond to questions from callers
- Make credit card payment over the phone for our members
- Strong organization skills and time management
- Learned quickly on how to use the system to better assist our members
- Payed Strong attention to detail when handling our members accounts
- Multitask, such as toggling between computer applications-while speaking on the phone with our members
- Proficient in windows environment coupled with the ability to operate office equipment
Customer Service Representative
Logisticare
04.2019 - 12.2019
- Schedule, modify and cancel reservations as requested
- Obtain and document details of any complaints being filed
- Receive and document customer concerns
- Ensure that all relevant customer information is documented
- Ensure accurate trip data input
- Maintain a polite and courteous manner at all times
- Demonstrate sincere personal commitment to producing high quality work
Document Prepper
IMAGE API
05.2017 - 08.2018
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Verified and logged in deadlines for responding to daily inquiries
- Updated patient accounts and information on a daily basis
- Successfully established effective systems for record retention by creating database for daily corresponding tracking
- Standardized department filing system to increase efficiency
- Handled and processed confidential client information
- Strictly followed all federal and state guidelines for release of information
- Recognizing when required records/documents/files are missing and following proper procedures to document missing information
- Arranging documents and pages in proper order to be scanned
- Placing barcode labels on boxes, files, and/or documents
- Completing the prepping information required on batch information sheet and placing these sheets on appropriate boxes
- Forwarding prepared files to scanning or the next designated step in process
- Identifying large, multi-component documents and dividing them correctly into separate documents
- Handling outsized documents that cannot be handled according to normally defined steps of the workflow
- Forwarding Prepared Files to the next designated step for the assigned project
ASSISTANT MANAGER
Sonic Drive-In
07.2009 - 10.2016
- Reduced and controlled expenses
- Served as mentor to junior team members
- Directed strategic initiatives to achieve
- Increased profits by developing, initiating, and managing
- Standardized department filing systems to increase efficiency
- Handled and Processed confidential information
- Strictly Followed All Federal and state guidelines for release of information
- Maintained the Front desk area and reception area in a neat and organized fashion
- Served as a central point of contact for all outside vendors needing to gain access to building
- Maintained a up-to-date department organizational chart
- Managed daily office operation and maintenance of equipment
- Took necessary steps to meet customer needs and effectively resolve service issues
- Promptly reported complaints to a member of the management team.Resolved Guest Complaints promptly and professionally
- Followed all established business practice and procedures
Education
Medical Assistant Certification - Medical Assisting
Odessa College
Odessa, TX12.2023
High School Diploma - General Field Of Study
Stanton High School
Stanton, TX05.2009
Skills
- Supervision and Training
- Time Management
- Energetic Work Perspective
- Vigorous Organization Skills
- Rapid Typing Structure
- Advanced Knowledge of Computer Applications
- Microsoft Office Archiving
- Superb Attendance Record
- Reliable and Punctual
Certification
CCMA certification
Timeline
UFCU MSR
CSR
02.2020 - 03.2020
Customer Service Representative
Logisticare
04.2019 - 12.2019
Document Prepper
IMAGE API
05.2017 - 08.2018
ASSISTANT MANAGER
Sonic Drive-In
07.2009 - 10.2016
Medical Assistant Certification - Medical Assisting
Odessa College
High School Diploma - General Field Of Study
Stanton High School