Mercedes Reed
Shuqualak,MS
Summary
Reliable and hardworking professional with over 5 years of hands-on and customer-facing experience, including 2 years as an apprentice electrician with IBEW Local 917. Proven track record in electrical work, warehouse operations, technical support, and delivery services. Skilled in operating forklifts, troubleshooting systems, managing logistics, and assisting with electrical installations. Known for adaptability, attention to detail, and a strong commitment to safety and quality work.
Overview
6
6
years of professional experience
Work History
Apprentice Electrician
Union Local 917
12.2023 - Current
- Assist journeyman electricians with electrical system installations, maintenance, and repairs
- Read blueprints, install conduit and wiring, and follow NEC electrical codes
- Maintain job site safety and tool organization
- Participate in classroom and on-the-job training as part of union apprenticeship program
Forklift Operator / Logistics Support
International Paper
03.2021 - 12.2023
- Operated forklifts to load and unload rail cars and trucks
- Handled large-scale material transfers and managed warehouse inventory
- Followed OSHA safety procedures and maintained clean work zones
Technical Support Representative (Remote)
Conduent Remote
08.2019 - 07.2020
- Delivered customer support for technical issues via phone and online channels
- Resolved software and hardware problems, improving client satisfaction
- Logged tickets and followed up with unresolved or escalated cases
Education
Associate Of Business Administration - Business
East Mississippi Community College
Scooba, MS05.2018
Diploma -
Noxubee County High School
Macon, MS05.2015
Skills
- Electrical Wiring & Conduit Installation
- Forklift Operation & Safety
- Delivery Logistics
- Technical Troubleshooting
- Customer Support
- Inventory Handling
- Remote Work Tools (CRM, ticketing systems)
- Blueprint Reading & NEC Compliance
- Time Management
- Team Collaboration
Timeline
Apprentice Electrician
Union Local 917
12.2023 - Current
Forklift Operator / Logistics Support
International Paper
03.2021 - 12.2023
Technical Support Representative (Remote)
Conduent Remote
08.2019 - 07.2020
Associate Of Business Administration - Business
East Mississippi Community College
Diploma -
Noxubee County High School