Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MERCEDES RODRIGUEZ

Apple Valley,Minnesota

Summary

I am a licensed Esthetician who is ready to grow within a company for the long term. I have confidence in the skills I have that I will be excellent for this position

I am infatuated with lashes, waxing and skin. In my free time, I am at the gym, painting. reading or trying to learn more about Esthetics. I take pride in my outstanding customer service skills. I am capable of hitting my goals even when they may seem unreachable.

I truly believe my life values align with your brand and i am so excited to hear back from you. Thank you for the opportunity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Esthetician

Lifetime Fitness
01.2023 - Current
  • Provided a friendly, warm, and exceptional customer experience.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Analyzed skin condition and made appropriate product recommendations.
  • Created repeat business by developing long-term relationships with regular customers.
  • Performed all body waxing.

Assistant Spa Manager

Lifetime Fitness Center
07.2022 - Current
  • Anticipate spa and salon guest concerns and addressed problems quickly.
  • Recruit, train and monitor performance for 15 employees.
  • Address return customers by name to develop customer-company relationships.
  • Organize bookings and process payments using SpaBiz.
  • Manage social media presence on Instagram to drive new business.
  • Receive phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Greet guests and members upon arrival to create positive first impressions.
  • Satisfy client special requests to enhance experience.
  • Monitor reception area to provide consistently clean, hazard-free environment for customers.

Account Coordinator

Iqor
02.2020 - 07.2022
  • Contacted clients regarding defaulted loans
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Improved productivity by overseeing and supporting account management team.

Education

Esthetician - Aesthetics

The Salon Professional Academy - Maplewood
Maplewood, MN
11.2021

Skills

  • Lash extensions
  • Waxing
  • Make-up application
  • Sanitization
  • Employee supervision
  • Organization
  • Friendly, positive attitude
  • Punctual
  • First Aid/CPR Certified
  • Training & development
  • Client Intakes
  • Employee Training

Certification

Barbicide Certified

Clean Touch Therapy

Reiki Level 1

Reiki Level 2

Timeline

Esthetician

Lifetime Fitness
01.2023 - Current

Assistant Spa Manager

Lifetime Fitness Center
07.2022 - Current

Account Coordinator

Iqor
02.2020 - 07.2022

Esthetician - Aesthetics

The Salon Professional Academy - Maplewood

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MERCEDES RODRIGUEZ