Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mercedes Rodriguez

Lancaster,PA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced in fast-paced environments and adaptable to last-minute changes.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

15
15
years of professional experience

Work History

AP Team Lead and Consumables TL

Walmart
09.2021 - 01.2024
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Identified opportunities for process improvements, implementing changes when required.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Led stocking activities, truck unloading, and product organization to ensure shelf availability.
  • Executed merchandising and floor planning strategies to optimize product visibility and sales.
  • Implemented operational improvements to increase efficiency and reduce shrinkage.

Shift Leader

Walgreens
02.2021 - 08.2021
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Oversaw daily store operations and ensured smooth shift transitions.
  • Opened and closed the store, handled safe access, and managed daily deposits and cash logs.
  • Maintained high customer satisfaction through attentive service and issue resolution.

Manager

McDonald's
11.2008 - 04.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.

Education

Emergency Medical Technology

Ponce Paramedical College
Ponce, PR

Skills

  • Diversity and Inclusion
  • Complaint resolution
  • Workplace Safety
  • Training and mentoring
  • Schedule Coordination
  • Problem-Solving
  • Sales expertise
  • Customer Relations
  • Time Management
  • Team Building and Leadership
  • Meticulous attention to detail
  • Skilled multi-tasker
  • Cash Handling
  • Customer Service
  • MS Office
  • Store Opening & Closing Procedures
  • Safe Handling & Deposit Management
  • Merchandising & Floor Planning Logistics
  • Problem Solving & Conflict Resolution
  • Inventory Management

Languages

Spanish
Full Professional

Timeline

AP Team Lead and Consumables TL

Walmart
09.2021 - 01.2024

Shift Leader

Walgreens
02.2021 - 08.2021

Manager

McDonald's
11.2008 - 04.2014

Emergency Medical Technology

Ponce Paramedical College

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Mercedes Rodriguez