Mercedes Roman-Herrera
Rio Rancho,NM
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards.
Overview
2
2
years of professional experience
Work History
Cashier/Juicer
Juice It Up!
Albuquerque, NM
03.2024 - 03.2025
- Maintained cleanliness and organization of the juicing station daily.
- Trained new staff on juicing procedures and equipment usage effectively.
- Provided customer service at the counter when needed, including taking payments and answering questions about menu items.
- Helped customers pick best products based on individual health and fitness needs.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Opened and closed the cash register, making sure all transactions were accurate.
Cashier/Expo
Slim Chickens
Rio Rancho , NM
08.2023 - 03.2024
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with menu inquiries and recommended menu items.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers as they walked in, and provided hospitality.
Education
Bachelor of Science - Psychology
University of New Mexico
Albuquerque, NM05-2029
High School Diploma -
Rio Rancho High School
Rio Rancho, NM 05-2025
Skills
- Customer service
- Payment processing
- Guest inquiries
- Dependability and reliability
- Effective communication
- Problem solving
- Interpersonal skills
- Able to build professional relationships
Affiliations
- Experience volunteering with children for church activities such as aiding as a teachers helper to understanding children's needs and de-escalating tantrums to create a calm environment.
References
References available upon request.
Timeline
Cashier/Juicer
Juice It Up!
03.2024 - 03.2025
Cashier/Expo
Slim Chickens
08.2023 - 03.2024
Bachelor of Science - Psychology
University of New Mexico
High School Diploma -
Rio Rancho High School
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