Summary
Overview
Work History
Education
Skills
Accompaniment Experience
Languages
Timeline
Generic

Mercedes Rosa

Columbia,SC

Summary

Proven adaptability and time management abilities honed across roles at Texas De Brazil and other esteemed venues. Excelled in high-pressure environments, demonstrating exceptional multitasking and problem-solving skills. Fostered positive customer experiences, achieving repeat business through reliability and a collaborative mindset. Skilled in cash handling and customer service, with a talent for building rapport with guests.

Overview

3
3
years of professional experience

Work History

Waitress

Texas De Brazil
05.2024 - 11.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Hostess

Braza Do Sul
01.2024 - 05.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cashier

The Fresh Market
04.2022 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Cashier

Panera Bread
07.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.

Education

Piano Performance - Music And Medicine

University of South Carolina
Columbia, SC

Skills

  • Instrument proficiency
  • Time management abilities
  • Adaptability
  • Extensive performance background
  • Reliability
  • Problem-solving abilities
  • Talented sight-reader
  • Collaborative mindset

Accompaniment Experience

Throughout my years, I have played piano for several of my church and school communities. Starting at the age of 10, I played for a weekly evening mass at St. Stephen’s Catholic Church in Chattanooga, TN. Most recently, throughout high school I arranged and accompanied music for my school’s weekly prayer services. I attended St. Joseph’s Catholic School in Greenville, SC.

Languages

Spanish
Professional Working

Timeline

Waitress

Texas De Brazil
05.2024 - 11.2024

Hostess

Braza Do Sul
01.2024 - 05.2024

Cashier

The Fresh Market
04.2022 - 04.2024

Cashier

Panera Bread
07.2021 - 04.2022

Piano Performance - Music And Medicine

University of South Carolina

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Mercedes Rosa