Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mercedes Santaella

Orlando,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Character Performer

Universal Studios Epic Universe
01.2025 - Current
  • Developed strong improvisational skills, enabling seamless adaptation to unexpected situations during live performances.
  • Participated in rehearsals, refining acting skills and perfecting character portrayals for optimal audience engagement.
  • Achieved increased guest satisfaction through consistent, high-quality performances in character roles.
  • Delivered exceptional customer service by interacting with guests in character both on stage and off stage, enhancing their overall experience.

Attractions Attendant

Universal Studios
08.2022 - 01.2025
  • Delivered outstanding customer service by addressing guest concerns promptly and professionally.
  • Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
  • Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.


Chef Assistant

Sushi-Zu
12.2021 - 08.2022
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Followed recipes and instructions to achieve quality and presentation standards.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
  • Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.

Cashier

Sushi-Zu
08.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Arts - Medical Laboratory Science

Seminole State College of Florida
Sanford, FL
12-2026

Skills

  • Expressive body language
  • Collaborative teamwork
  • Reliable time management
  • Strong acting abilities
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Strong work ethic

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Character Performer

Universal Studios Epic Universe
01.2025 - Current

Attractions Attendant

Universal Studios
08.2022 - 01.2025

Chef Assistant

Sushi-Zu
12.2021 - 08.2022

Cashier

Sushi-Zu
08.2021 - 12.2021

Associate of Arts - Medical Laboratory Science

Seminole State College of Florida

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Mercedes Santaella