Mercedes Santos
Houston,TX
Summary
Dedicated and results-driven military veteran with over 6 years of progressive leadership experience in human resources roles. Known for an enthusiastic approach and meticulous organization, I possess a solid background in data management, scheduling, and documentation. Committed to meeting deadlines with precision, I bring a high level of multicultural awareness and adaptability to every task. With extensive experience in professional office settings, I have demonstrated a proven ability to lead and motivate teams through effective communication and feedback-driven initiatives, ensuring optimal performance and success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PV Codes and Standards Coordinator
Sunnova
08.2024 - Current
- Create shade study analysis for preliminary designs and post-installations.
- Provides instruction to dealer support on Sunnova Engineering processes and procedures.
- Provides administrative problem-solving support to the operations staff, dealers, and customers.
- Audited, created cases, and facilitated technical remediation processes for engineering systems.
Administrative Assistant
U.S. Air Force
04.2021 - 04.2023
- Managed reception area, performed administrative duties, and maintained schedules for staff and management.
- Coordinated conferences, travel arrangements, and accommodations for senior personnel.
- Verified inventory and conducted personnel staffing tasks, including handling disputes and disciplinary procedures.
- Facilitated meetings and briefings for human resources office and base leadership.
Human Resource Specialist
U.S. Air Force
06.2018 - 03.2021
- Updated and maintained personnel records, provided customer support, and processed financial and promotional documents.
- Liaised with finance office, external organizations, and bases worldwide to ensure accurate and timely information exchange.
- Conducted orientation and separation sessions for base personnel and assisted with training programs.
- Managed incoming correspondence and messages, ensuring timely and appropriate routing.
Education
Dilpoma - Herbal Studies
American College of Healthcare Sciences
Portland, OR05.2024
Associates - Human Resources
Community College of the Air Force
Montgomery, AL12-2021
Skills
- Adaptability
- Communication
- Problem Solving
- Conflict Resolution
- Time Management
- Detailed Oriented
- Strong Interpersonal Skills
- Excellent Organization Skills
- Data Entry and Documentation
- Proficiency in Microsoft Office Suite
Certification
Airman Leadership School
Timeline
PV Codes and Standards Coordinator
Sunnova
08.2024 - Current
Administrative Assistant
U.S. Air Force
04.2021 - 04.2023
Human Resource Specialist
U.S. Air Force
06.2018 - 03.2021
Dilpoma - Herbal Studies
American College of Healthcare Sciences
Associates - Human Resources
Community College of the Air Force
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