Mercedes Sarabia
Ennis,TX
Summary
Experienced, outgoing and hardworking Property Manager focused on satisfying tenant relations and maintaining high occupancy rates for the property as well as meeting low delinquency amounts each month. Successful at reporting any major issues to property owners and takes initiative in finding workable solutions for any major or minor issues that may arise.
Overview
8
8
years of professional experience
Work History
Property Manager
Mars Residential LLC
Dallas, TX
05.2020 - Current
- Monitored rent collection activities and pursued delinquent accounts.
- Negotiated leases, rental agreements, and other contractual documents related to property management.
- Developed marketing plans to promote vacant units through various channels such as online listings for example Marketplace .
- Implemented effective leasing strategies to maximize occupancy rates.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Managed all maintenance requests from tenants in a timely manner.
- Met high occupancy & low delinquency goals each month.
Assistant Manager
Wehner Multifamily
Dallas, TX
01.2018 - 05.2020
- Conducted market research to determine competitive rental rates for properties.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Assisted property manager in leasing and marketing activities.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
Leasing Agent
Pallas Companies
Dallas, TX
01.2017 - 01.2018
- Maintained a professional attitude when dealing with difficult situations or customers.
- Advertised available units through various outlets such on foot marketing and online listings sites.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Collected security deposits from new tenants.
- Negotiated rental agreements with potential tenants.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Inspected vacant units and ensured they were ready for showings.
- Processed applications by conducting background checks and verifying references.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
Education
High School Diploma -
Dallas Can Academy
DallasSkills
- Marketing and Advertising
- Skilled multi-tasker
- Leasing and sales
- Lease Renewals
- Payment Collection
- Customer service-focused
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Property Manager
Mars Residential LLC
05.2020 - Current
Assistant Manager
Wehner Multifamily
01.2018 - 05.2020
Leasing Agent
Pallas Companies
01.2017 - 01.2018
High School Diploma -
Dallas Can Academy
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