Mercedes Sarabia

• Meet and exceed monthly leasing goals by securing an average of 12 or more new leases per month.

• Market available units through social media campaigns and community outreach, including flyer distribution and online engagement.

• Follow up with leads through calls, emails, and text messages to schedule tours and ensure consistent communication.

• Conduct property tours and guide prospects through the application and leasing process.

• Support resident satisfaction by maintaining professional and prompt service.

• Monitored rent collection activities and pursued delinquent accounts.

• Negotiated leases, rental agreements, and other contractual documents related to property management.

• Developed marketing plans to promote vacant units through online listings such as Marketplace.

• Implemented effective leasing strategies to maximize occupancy rates.

• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

• Managed all maintenance requests from tenants in a timely manner.

• Met high occupancy and low delinquency goals each month.

• Conducted market research to determine competitive rental rates for properties.

• Handled tenant complaints and maintenance issues promptly and professionally.

• Created and maintained tenant files, rental payment records, and lease agreements.

• Assisted property manager in leasing and marketing activities.

• Maintained accurate records of tenant accounts including rent payments and late fees.

• Advertised available units through on-foot marketing and online listings.

• Assisted in preparing legal documents such as eviction notices when necessary.

• Collected security deposits and processed tenant applications.

• Conducted property tours and negotiated rental agreements with potential tenants.

• Maintained accurate records of tenant leases, payments, and occupancy status.