Mercedes Scibilia
Knoxville,TN
Summary
Proven leader in retail and event management, notably with Frightworks. Improved store operations and customer satisfaction, resulting in record sales numbers and attendance. Skilled in visual merchandising and problem-solving. Excel in driving sales initiatives and fostering professional relationships. Demonstrated ability to increase efficiency and profitability through innovative strategies and effective team management.
Overview
3
3
years of professional experience
Work History
Retail Manager
Women's Basketball Hall of FameCoaches Association
11.2023 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
- Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within the local area.
- Revamped product displays to enhance visual appeal and stimulate interest.
Store Assistant Manager
Pilot Flying J
09.2021 - 08.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Remained calm and composed in tense situations involving angry or upset customers.
Front of House Manager
Frightworks
10.2023 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Increased revenue by monitoring sales data and adjusting menu offerings based on customer preferences.
- Organized special events and private parties, customizing menus and decor to exceed guest expectations and generate significant revenue.
Customer Relations Manager
Creepy Con
10.2023 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Established performance and service goals and held associates accountable for individual performance.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Made customers aware of current and new programs and services.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Collaborated with cross-functional teams to address systemic issues impacting customer experiences.
- Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Instituted structured follow-up processes with clients post-issue resolution, ensuring satisfaction and gathering valuable feedback for continuous service improvement.
- Analyzed customer feedback data to identify trends and areas requiring improvement initiatives.
- Introduced innovative solutions to recurring problems, reducing complaint escalation rates significantly.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
Instructor
Knox Bar School
04.2023 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
Event Manager
Knox Bar School Events
04.2023 - Current
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
Event Manager
Southern Charm Events
08.2022 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Mobilized volunteers effectively, ensuring smooth operation and positive experiences for both attendees and contributors.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Utilized social media to promote events and increase attendance.
Education
Florence High School
Florence, AZSkills
- Store maintenance
- Stock replenishment
- Upselling strategies
- Sales initiatives
- Payroll coordination
- Drawer balancing
- Promotional planning
- Point of sale systems
- Multitasking
- Sales floor organization
- Problem-solving abilities
- Professionalism
- Product presentation
- Visual Merchandising
- Pricing strategy
- Merchandise displays
- Trend Awareness
- Manage inventory
- Money Management
Accomplishments
Increased sales by 17% over last year through improvements in merchandising, and pricing.
Timeline
Retail Manager
Women's Basketball Hall of FameCoaches Association
11.2023 - Current
Front of House Manager
Frightworks
10.2023 - Current
Customer Relations Manager
Creepy Con
10.2023 - Current
Instructor
Knox Bar School
04.2023 - Current
Event Manager
Knox Bar School Events
04.2023 - Current
Event Manager
Southern Charm Events
08.2022 - Current
Store Assistant Manager
Pilot Flying J
09.2021 - 08.2023
Florence High School
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