Summary
Overview
Work History
Education
Skills
Timeline
Generic

MERCEDES SCRUGGS

Riverside,MO

Summary

Proven expertise in insurance, sales products, services, and customer needs. Familiar with analyzing documentation, liaising between parties, and handling both routine and complex issues each day. Skilled in creating memorable guest experiences and maintaining high standard of service, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.


Overview

13
13
years of professional experience

Work History

Host

Prime Social
01.2023 - 09.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Licensed Insurance Agent

GEICO
12.2017 - 06.2022
  • Company Overview: Government Employees Insurance
  • Offered policy guidance and management to promote asset protection
  • Provided leadership and training for new agents regarding industry best practices and company policies
  • Upsold products to policyholders and potential new clients
  • Pursued continued professional development through insurance workshops, course, and webinars
  • Received underwriting approvals after accurately completing applications for insurance coverage
  • Reduced financial discrepancies, resolving billing issues while processing service applications and cancellations
  • Government Employees Insurance

Customer Service Representative

Sprint
09.2011 - 12.2017
  • Answered inbound calls, chats, and emails to facilitate customer service
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Set up and activated customer accounts
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Liaised cross-functionally to develop operational improvement initiatives
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Retained product, service, and company policy knowledge to serve as resource for both coworkers and customers

Education

High School Diploma -

Paseo Acad. of Performing Arts
Kansas City, MO

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Timeline

Host

Prime Social
01.2023 - 09.2024

Licensed Insurance Agent

GEICO
12.2017 - 06.2022

Customer Service Representative

Sprint
09.2011 - 12.2017

High School Diploma -

Paseo Acad. of Performing Arts

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