Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mercedes Lennon

East Orange,NJ

Summary

Management, Customer Service Specialist and Substitute Teacher with over 14 years of experience, excelling in time management, invoicing, and team leadership, and classroom management. Adept at driving customer satisfaction through effective communication and innovative sales strategies. Passionate about fostering a collaborative environment and eager to contribute to organizational success with a focus on continuous improvement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

K-12 Substitute Teacher

ESS
05.2024 - Current
  • Maintain order and discipline in the classroom and ensure that students are following the rules and behaving appropriately.
  • Follow the lesson plan left by the absent teacher and provide instruction as outlined. If no plan is provided, the substitute is responsible for planning appropriate lessons or activities for the class.
  • Oversee students during class and other activities, including recess, lunch, and breaks, ensuring their safety at all times.
  • Communicate effectively with students, and staff. Address any concerns or issues that arise during the day and report to the school administration.
  • Be flexible and ready to take on varying roles depending on the needs of the school and the classroom.

Manager

718 Salon and Spa
02.2022 - 05.2024

• Oversee salon operations, ensuring efficiency and superior service quality.

• Manage recruitment and training of beauticians to meet salon standards.

• Schedule shifts, optimizing staff coverage for peak and seasonal demands.

• Handle inventory, ensuring timely procurement and stock management.

• Promote salon services and discounts, boosting client engagement.

• Led salon operations, optimized staff scheduling, and managed inventory.

• Implemented hygiene standards and maintained financial records for accurate reporting.

• Revamped social media strategy, creating engaging content and online competitions.

• Designed targeted discount packages, attracting new clientele and boosting revenue.

Client Support Engineer

Grindworks Entertainment
01.2017 - 01.2022
  • Processed invoices, ensuring accuracy in financial transactions.
  • Drafted artist contracts, maintaining legal compliance.
  • Scheduled executive meetings, optimizing time management.
  • Managed correspondence, enhancing communication efficiency.
  • Orchestrated executive travel arrangements, optimizing time and resources.
  • Implemented digital document management system, significantly improving data accessibility.
  • Maintained meticulous records and correspondence, ensuring seamless communication.
  • Coordinated high-level meetings, preparing comprehensive agendas and documentation.
  • Streamlined invoice processing and contract drafting, enhancing financial accuracy and legal compliance for Grindworks Entertainment.
  • Implemented digital document management system, revolutionizing data accessibility and operational efficiency across departments.

Customer Service/Customer Sales Representative

M.A.C. Cosmetics
01.2011 - 01.2017

Led customer interactions, achieving high satisfaction and retention rates.

• Cultivated strong client relationships, driving repeat business and loyalty.

• Trained and mentored new staff, enhancing team productivity and service quality.

• Managed inventory and promotions, boosting sales and operational efficiency.

• Resolved customer issues promptly, ensuring a seamless shopping experience.

• Drove sales growth through personalized customer engagement, product expertise, and strategic upselling, consistently exceeding targets and fostering client loyalty.

• Pioneered new approaches to visual merchandising and product presentation, enhancing store aesthetics and boosting customer engagement with brand offerings.

K-12 Substitute Teacher

Richland School District Two
01.2015 - 01.2016
  • Maintain order and discipline in the classroom and ensure that students are following the rules and behaving appropriately.
  • Follow the lesson plan left by the absent teacher and provide instruction as outlined. If no plan is provided, the substitute is responsible for planning appropriate lessons or activities for the class.
  • Oversee students during class and other activities, including recess, lunch, and breaks, ensuring their safety at all times.
  • Communicate effectively with students, and staff. Address any concerns or issues that arise during the day and report to the school administration.
  • Be flexible and ready to take on varying roles depending on the needs of the school and the classroom.

Education

Bachelor of Arts - Applied Behavioral Science

The University of Arizona
Tucson, AZ
05-2025

Skills

  • Growth mindset
  • Student engagement
  • Positive reinforcement
  • Instructional strategies
  • Special needs support
  • Classroom management
  • Health and safety
  • Relationship building
  • Staff training and development
  • Customer service
  • Documentation and reporting
  • Staff management
  • Complex Problem-solving
  • Performance management
  • Budget control
  • Marketing
  • Customer support
  • Helpdesk administration
  • Telephone and email etiquette
  • Technical support

Certification

NJ State Substitute Teaching Certification

Languages

English
Native or Bilingual

Timeline

K-12 Substitute Teacher

ESS
05.2024 - Current

Manager

718 Salon and Spa
02.2022 - 05.2024

Client Support Engineer

Grindworks Entertainment
01.2017 - 01.2022

K-12 Substitute Teacher

Richland School District Two
01.2015 - 01.2016

Customer Service/Customer Sales Representative

M.A.C. Cosmetics
01.2011 - 01.2017

Bachelor of Arts - Applied Behavioral Science

The University of Arizona
Mercedes Lennon