Management, Customer Service Specialist and Substitute Teacher with over 14 years of experience, excelling in time management, invoicing, and team leadership, and classroom management. Adept at driving customer satisfaction through effective communication and innovative sales strategies. Passionate about fostering a collaborative environment and eager to contribute to organizational success with a focus on continuous improvement.
• Oversee salon operations, ensuring efficiency and superior service quality.
• Manage recruitment and training of beauticians to meet salon standards.
• Schedule shifts, optimizing staff coverage for peak and seasonal demands.
• Handle inventory, ensuring timely procurement and stock management.
• Promote salon services and discounts, boosting client engagement.
• Led salon operations, optimized staff scheduling, and managed inventory.
• Implemented hygiene standards and maintained financial records for accurate reporting.
• Revamped social media strategy, creating engaging content and online competitions.
• Designed targeted discount packages, attracting new clientele and boosting revenue.
Led customer interactions, achieving high satisfaction and retention rates.
• Cultivated strong client relationships, driving repeat business and loyalty.
• Trained and mentored new staff, enhancing team productivity and service quality.
• Managed inventory and promotions, boosting sales and operational efficiency.
• Resolved customer issues promptly, ensuring a seamless shopping experience.
• Drove sales growth through personalized customer engagement, product expertise, and strategic upselling, consistently exceeding targets and fostering client loyalty.
• Pioneered new approaches to visual merchandising and product presentation, enhancing store aesthetics and boosting customer engagement with brand offerings.
NJ State Substitute Teaching Certification