Summary
Overview
Work History
Skills
Timeline
Generic

Mercedes Shumpert

Jacksonville, FL

Summary

With a proven track record at Baptist, I excel in high-stress situations and dispute resolution, enhancing customer loyalty and satisfaction. My expertise in patient transport and exceptional bedside manner, coupled with strong problem-solving and communication skills, have consistently improved client retention and positive feedback.

Overview

3
3
years of professional experience

Work History

Patient Escort

Baptist
03.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Teacher

Turltes Nest
11.2021 - 02.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Customer Service Representative

CSI
01.2021 - 10.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Skills

  • Patient confidentiality
  • Professionalism and ethics
  • Transportation safety
  • Medical terminology
  • First aid and CPR
  • Patient rights awareness
  • Wheelchair assistance
  • Customer service
  • Equipment moving
  • Patient safety
  • Patient communication
  • Problem resolution
  • Transportation
  • Bedside manner
  • Medical documentation
  • Emotional support
  • Patient transport

Timeline

Patient Escort

Baptist
03.2022 - 06.2024

Teacher

Turltes Nest
11.2021 - 02.2022

Customer Service Representative

CSI
01.2021 - 10.2021

Similar Profiles

CREATE PROFILE
Mercedes Shumpert