Mercedes Shupe
York,PA
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Assistant
Greater York Family Dentistry
04.2022 - Current
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sterilized rooms and prepped equipment and instruments for all procedures daily.
- Prepared patient x-rays and images for dentist review.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
Dental Assistant
Children's Dental Centre Of York
04.2021 - 04.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sterilized rooms and prepped equipment and instruments for all procedures daily.
- Prepared patient x-rays and images for dentist review.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Dental Assistant
Greater York Family Dentistry
10.2020 - 04.2021
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sterilized rooms and prepped equipment and instruments for all procedures daily.
- Prepared patient x-rays and images for dentist review.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
Education
Dental Assisting -
YTI Career Institute
York, PA2020
High School Diploma -
Dallastown Area High School
Dallastown, PA2013
Skills
- Patient Services
- Equipment Sterilization
- Inventory Management
- Patient Education
- Dental Radiography
- Infection Control Proficiency
- Team Collaboration
- Dental Office Administration
Certification
- First Aid/CPR Certified
- Radiology Certified
Timeline
Dental Assistant
Greater York Family Dentistry
04.2022 - Current
Dental Assistant
Children's Dental Centre Of York
04.2021 - 04.2022
Dental Assistant
Greater York Family Dentistry
10.2020 - 04.2021
Dental Assisting -
YTI Career Institute
High School Diploma -
Dallastown Area High School
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