Summary
Overview
Work History
Education
Skills
Websites
Awards
Volunteer Experience
Work Availability
Timeline
Hi, I’m

Mercedes Small

Charlotte,NC
The way to get started is to quit talking and begin doing.
Walt Disney
Mercedes Small

Summary

Organized, dependable and detail-oriented candidate seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With over 7+ years of professional experience assisting customers as a customer service assistant. Received upwards of 90% of positive customer and co-worker reviews and achieved 30% above average repeat customer requests for assistance with a willingness to take on added responsibilities to meet team goals.

Overview

8
years of professional experience

Work History

Lowe’s Home Improvement
Charlotte, NC

Delivery Coordinator
08.2021 - 01.2023

Job overview

  • Scheduled deliveries, monitored progress and communicated updates to customers.
  • Managed, transmitted and filed delivery paperwork.
  • Maintained open communication between the customer and delivery support teams.
  • Verified load against delivery ticket before beginning every shift.
  • Inspected merchandise for damage and accuracy against order documents.
  • Reported customer questions, issues and complaints to management.
  • Maintaining safety protocols while performing the duties of the delivery coordinator.
  • Performed other various duties around the store including picking and staging orders.

Instacart

Service Shopper
12.2019 - 05.2020

Job overview

  • Independent contractor via Instacart platform, fulfilling customer orders per their submitted shopping list and requested shopping venue.
  • Consulted with customers on food selections and custom order requests.
  • Communication between contractor and consumer remained open for successful service completion.
  • Replacement of unavailable requested item(s) discussed and verified prior to purchase.
  • Maintained high 90% satisfaction rating by completing orders quickly and making good selections for customers.
  • Loaded and unloaded orders at customer's homes or locations.

Amazon

Sortation Center Associate
11.2019 - 12.2019

Job overview

  • Sorted, scanned, and stacked packages on pallets.
  • Helped to get customer orders ready for delivery.
  • Worked safely around moving machinery.
  • Use technologies like computers, smartphones, manage apps and scan bar codes.
  • Scanned and sorted over 100 packages each shift.

Ikea
Philadelphia, PA

Merchandising Basics Co-Worker
02.2017 - 10.2019

Job overview

  • Maintained visual appearance of merchandise on sales floor.
  • Replenished stock merchandise for start of following business day through Sales Location Management (SLM).
  • Returned unpurchased items to their original space/shelf.
  • Analyzed selling of products determined to be top purchasing items and made conscious efforts to keep those items readily available once they became low in stock.
  • Offered recommendations of items based on customer's desires, needs, inquiries, and preferences which increased sales up to 10%.
  • Advised customers on best solutions to help suit their creativity for their homes.
  • Displayed appropriate signage for products and sales promotions to ease customer's shopping experience.

Applebee's

Host
07.2016 - 11.2016

Job overview

  • Opened door for guests arriving and departing.
  • Walked guests to their table while engaging in conversation.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated any special needs of guests, i.e., boosters, highchairs, etc.
  • Manage Wait List when restaurant is full.

Anna's Linens

Supervisor
08.2012 - 08.2014

Job overview

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Created displays using merchandise which increased sales by 10-20%
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

Temple University
Philadelphia, PA

Bachelor of Arts from Art History
05.2017

Little Flower Catholic High School
Philadelphia, PA

High School Diploma
06.2010

Skills

  • Scheduling
  • Microsoft Office
  • Communication skills
  • Attention to detail
  • Organized
  • Ability to work independently and as a team
  • Coaching and Training
  • Customer Relationships
  • Merchandise Inspection
  • Order Picking and Processing

Websites

Awards

Lowe’s Home Improvement, 05/2022, Lowe’s STAR Leadership and Service Award for providing excellent service in the store's Delivery Department.

Volunteer Experience

  • U.S. Embassy Panama Green Team Beach Cleanup, Panama City, 05/2021
  • Law Enforcement Falling Officers Run, Philadelphia, PA, 10/2012
  • Community Clean Up and Cleanest Block Contest, Philadelphia, PA, 2008, 2009
  • Presidential Campaign – Distribution of Voting Pamphlets and Support at Voting Poll Venue, Philadelphia, PA, 2008
Availability
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Timeline

Delivery Coordinator

Lowe’s Home Improvement
08.2021 - 01.2023

Service Shopper

Instacart
12.2019 - 05.2020

Sortation Center Associate

Amazon
11.2019 - 12.2019

Merchandising Basics Co-Worker

Ikea
02.2017 - 10.2019

Host

Applebee's
07.2016 - 11.2016

Supervisor

Anna's Linens
08.2012 - 08.2014

Temple University

Bachelor of Arts from Art History

Little Flower Catholic High School

High School Diploma

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Mercedes Small