MERCEDES SMITH
Marine Corps Reserve Association
Sneads Ferry,NC
13
years of professional experience
Experienced with operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Track record of successfully implementing strategies that align with organizational objectives.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Work History
Fedex Delivery Driver
1 Year 5 Months- Delivered packages along assigned routes while maintaining accurate scanner updates and proof-of-delivery records.
- Loaded and organized freight to optimize route efficiency and prevent damage during transit.
- Navigated daily route changes using dispatch instructions and service priorities.
- Inspected vehicle condition before departure and reported maintenance issues to support safe operations.
- Provided professional customer service during deliveries, pickups, and signature collection.
- Adhered to DOT regulations, company safety standards, and secure handling procedures.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded the truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Supply Chain Specialist
13 Years 4 Months- Directed supply chain planning to align procurement, inventory, and distribution with demand requirements.
- Coordinated vendor communications to resolve shortages, delays, and purchasing discrepancies quickly.
- Developed comprehensive performance metrics to monitor supply chain efficiency and identify areas for improvement.
- Maintained optimal inventory levels to meet operational requirements.
- Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
- Reduced order lead times with streamlined procurement processes for increased customer satisfaction.
- Revised production schedules to meet dynamic conditions such as supply shortages and backlogs.
- Analyzed data trends to make informed decisions related to inventory management and demand planning processes.
- Enforced safety protocols for proper equipment operation.
- Led supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
- Oversaw and executed duties to manage client correspondence, scheduling and data communications.
- Managed a team of junior specialists responsible for executing daily procurement tasks, providing guidance as needed.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Formulated demand planning and generated supply chain management metrics.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
- Built exceptional rapport with suppliers and transportation companies to create seamless operations.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
- Forecasted and managed annual operating budget for every location.
East Region - Scheduling Inspector Coordinator / Scheduling & Coordinator Manager
3 Years- Coordinated daily scheduling and operations for team of 15-20 certified home inspectors across East Region, ensuring timely residential construction inspections from initial phases through final completion. Collaborated with subdivision superintendents, construction teams, customers, and internal departments to ensure inspections were completed accurately and on schedule. Oversaw inspector calendars, staffing coverage, employee leave, and project tracking, maintaining clear communication with Sales and Billing departments to support operational efficiency. Facilitated team meetings, resolved scheduling and account issues, and managed multiple projects and deadlines in fast-paced construction environment, enhancing team collaboration and responsiveness.
- Inspected materials and finished work for compliance with quality and safety specifications.
- Documented inspection findings and reported defects for corrective action.
- Verified measurements, tolerances, and visual standards using precision tools.
Operations Manager
1 Year 2 Months- Managed staffing schedules, training, and performance standards for store associates.
- Monitored sales trends and adjusted operations to support customer demand and selling priorities.
- Directed daily store operations across sales floor, inventory, and delivery coordination.
- Oversaw merchandise receiving, stock placement, and showroom presentation for appliance and furniture lines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivered projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeted new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to a robust reporting tool that increased operational quality.
Operations Manager
1 Year- Managed daily store operations, overseeing inventory control, cash audits, sales reporting, pricing, deliveries, employee scheduling, hiring, training, and performance management. Streamlined operational processes, enhancing efficiency and ensuring alignment with financial and performance goals. Monitored budgets, maintained vendor relationships, analyzed operational data, and implemented procedures to enhance workflow and accountability. Ensured a high level of customer satisfaction by maintaining effective communication and resolving customer concerns promptly.
- Directed daily store operations across mattress, furniture, and appliance departments to support smooth customer service.
- Coordinated inventory control, receiving, and replenishment to maintain accurate stock levels and product availability.
- Supervised associates, scheduling, and task assignments to improve workflow and accountability.
Delivery Driver Fedex (BC)
3 Years 6 Months- Delivered packages safely using handheld scanner, route manifests, and time-sensitive delivery procedures.
- Navigated assigned routes accurately while adapting to traffic, weather, and delivery changes.
- Loaded and secured packages for efficient routing, balance, and damage prevention.
- Performed pre-trip and post-trip vehicle inspections to verify roadworthiness and DOT compliance.
- Maintained accurate scan records, delivery status updates, and completed required paperwork.
- Resolved address, access, and delivery issues promptly to maintain service reliability.
- Provided professional customer service during deliveries, pickups, and signature-required handoffs.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Kept detailed records of deliveries and money received from customers.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Education
Associate of Science - Human Biology
Bachelor of Science - Pre-Med
Skills
Delivery documentation
Scheduling coordination
Time management
Operational planning
Process implementation
Records management
Budget management
Cost reduction
Data interpretation
Sales inventory operations planning
Forecasting
Employee database management
Timeline
Fedex Delivery Driver
FedEx
05.2025 - CurrentRead More
East Region - Scheduling Inspector Coordinator / Scheduling & Coordinator Manager
The Performance Point LLC
01.2022 - 01.2025Read More
Operations Manager
Capitol Electric
03.2021 - 05.2022Read More
Operations Manager
American Freight Mattress, Furniture & Appliances
01.2021 - 01.2022Read More
Delivery Driver Fedex (BC)
FedEx
06.2018 - 12.2021Read More
Supply Chain Specialist
Marine Corps Reserve Association
06.2013 - CurrentRead More
Cape Fear Community College
Associate of Science from Human Biology
Read More
NC State University
Bachelor of Science from Pre-Med
Read More
Section name
- Experienced operations and scheduling professional with a proven background in team leadership, customer satisfaction, revenue growth, and managing multiple priorities in fast-paced environments. Brings 13 years of military service, strong organizational and leadership skills, and a commitment to professionalism and operational excellence. Currently pursuing pre-med studies and eager to contribute as a dependable, adaptable, and valuable member of any organization.
- MERCEDES SMITH
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