Mercedes Soto
Buckeye,AZ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
DS Lawn Service LLC
04.2020 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted with payroll services
- Sending out invoices to clients
- Dispatching crews and scheduling work routes
Personal Banker
Arizona Federal Credit Union
04.2018 - 03.2020
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Appointment Setter
TeleDoc
01.2017 - 01.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05.2009
Skills
- Merchandising
- Insurance Eligibility Verifications
- Training and Development
- Database Organization
- Payroll and Benefits Administration
- Administrative Support
- Labor Control
- Business Planning
- Project Planning
Languages
Spanish
Limited Working
Timeline
Administrative Assistant
DS Lawn Service LLC
04.2020 - 06.2023
Personal Banker
Arizona Federal Credit Union
04.2018 - 03.2020
Appointment Setter
TeleDoc
01.2017 - 01.2018
High School Diploma -
South Mountain High School