Mercedes Taylor
Clinton,SC
Summary
Dynamic sales leader with a proven track record at Charter Spectrum, excelling in sales coaching and team motivation. Enhanced customer satisfaction through effective problem-solving and performance tracking. Recognized for optimizing sales processes and fostering a collaborative work environment, driving significant improvements in team productivity and morale. Experienced with leading sales teams and optimizing inbound sales strategies to drive performance. Utilizes advanced communication techniques and problem-solving abilities to enhance customer interactions and team efficiency. Track record of fostering collaborative environments and achieving consistent sales targets through strategic planning and team development.
Overview
8
8
years of professional experience
Work History
Inbound Sales Supervisor
Charter Spectrum
Simpsonville, SC
01.2022 - Current
- Partnered with the product development team to relay valuable customer insights, helping improve existing offerings and shape future product lines.
- Promoted a positive work culture among team members by encouraging open communication channels and fostering camaraderie among colleagues.
- Implemented quality monitoring procedures for inbound sales calls, ensuring consistent adherence to company standards while identifying areas for improvement.
- Facilitated weekly meetings with the sales team to review progress towards goals while addressing any challenges or roadblocks encountered.
Package Handler
FedEx
Greenville, SC
01.2020 - 01.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Customer Service Supervisor
Walmart
Irmo, SC
02.2019 - 01.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Order Picker
Amazon
West Columbia, SC
03.2017 - 04.2019
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Education
High School Diploma -
Irmo High School
Columbia, SC06-2014
Skills
- Sales team motivation
- Deal closing
- Sales presentations
- Sales process optimization
- Sales coaching
- Lead qualification
- Performance tracking
- Teamwork
- Problem-solving
- Time management
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Inbound Sales Supervisor
Charter Spectrum
01.2022 - Current
Package Handler
FedEx
01.2020 - 01.2022
Customer Service Supervisor
Walmart
02.2019 - 01.2022
Order Picker
Amazon
03.2017 - 04.2019
High School Diploma -
Irmo High School