Mercedes Teissonniere
Katy,Texas
Summary
Resourceful professional highly skilled in new employee orientation and training. Team-driven Human Resources Administrator offering dynamic personality and extensive background in recruiting, interviewing and hiring valuable employees.
Overview
10
10
years of professional experience
Work History
Human Resources Administrator
Goree Architects, Inc.
Houston, TX
09.2022 - Current
- Maintained employee records, ensuring accuracy and confidentiality of all documents.
- Developed job postings for open positions and managed applicant tracking system.
- Monitored compliance with employment laws and regulations.
- Processed new hire paperwork and conducted onboarding orientations.
- Prepared reports regarding personnel related activities such as turnover rate, absenteeism.
- Compiled data from various sources to prepare statistical reports on human resources activity.
- Coordinated training sessions for employees on topics such as safety, sexual harassment prevention.
- Performed payroll functions including calculating hours worked and overtime pay rates.
- Managed benefits programs such as health insurance plans, retirement accounts.
- Acted as a liaison between employees and upper-level management when needed.
- Investigated workplace incidents or complaints to ensure fair resolution of issues.
- Answered questions from current or potential employees regarding benefits packages or other HR related matters.
- Collaborated with department heads to develop job descriptions for new roles within the organization.
- Ensured that all relevant forms were completed correctly before processing any changes in employee status.
- Researched best practices in human resource management techniques.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Completed reports and employment forms.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
- Oversaw new employee onboarding procedures from initial training to skill development.
- Answered employee questions regarding health benefits and 401k options.
- Liaised between employees and benefit providers, serving as resource to answer benefit-related questions.
- Oversaw benefits enrollment process by answering questions and assisting employees with login details.
- Leveraged internal HR databases to organize and maintain personnel records, enter employee data and update previous data.
- Developed and maintained resources and materials to support hiring managers throughout onboarding life cycle.
- Prepared or maintained employment records using human resources management system software.
- Scheduled or conducted new employee orientations.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Analyzed employment-related data and prepared reports.
- Conferred with management to develop or implement personnel policies or procedures.
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
Katy/Houston, Texas
10.2013 - Current
- Responsible for creating and managing new store processes
- Managed team of 18 employees to exceed in customer service by persistent coaching 1:1
- Managed the entire branch to ensure audit rating and risk operational
- Analyze Finance and Market Strategy information to comply Company's parameters
- Maintained and updated personnel files per the HR file checklist
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
- Develop, manage, and track project timelines to ensure deadlines are met
- Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
- Make decisions and resolve issues related to daily operations of the service and platform, under direction of regional banking management
- Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
- Support customers and employees in resolving or escalating concerns or complaints
- Collaborate and consult with branch employees, colleagues, and mid-level managers
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
- Identify and participate in continuous process improvement opportunities
- Manage allocation of people and financial resources for branch operations
- Mentor and guide talent development of direct reports and assist in hiring talent.
Education
Some College (No Degree) -
San Jacinto College District
Pasadena, TXCertification - Human Resources Management
University of Villanova
Skills
- Mature judgment in stressful situations
- Self-starter with ability to work well independently
- Ability to work well in and contribute to a collaborative team environment
- Ability to prioritize workload, meet multiple deadlines simultaneously in a fast paced, frequently changing environment
- Ability to remain organized, pay attention to detail, and meet critical deadlines
- Strong Microsoft Office program experience, including Power Point, Word and excel
- Fully Bilingual English and Spanish
- Employee Relations
- Personnel File Management
- Payroll Coordination
- Payroll Administration
- Policy and Procedure Development
- Employment Record Verification
- Benefits Administration
- Skilled in Bamboo HR
- Skilled in ADP Run
- Skilled in Ajera
- Skilled in Employee Navigator
- One America
- Cobra Admin America
- Skilled in Cigna Employer Benefit
- Performance Management
- Document Management
- Employee Onboarding
- New Hire Orientation
- Employee Paperwork
- Employee Onboarding and Offboarding
- New Employee Training
Education Credentials
- San Jacinto College South Campus
- University of Villanova- Human Resources Management Certification
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Human Resources Administrator
Goree Architects, Inc.
09.2022 - Current
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
10.2013 - Current
Some College (No Degree) -
San Jacinto College District
Certification - Human Resources Management
University of Villanova
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