Mercedes Thao
Brown Deer,WI
Summary
Reliable leader ready to bring several years of relevant work experience to the manufacturing industry. Unprecedented talents in minimizing waste, maintaining equipment, ensuring product quality and monitoring product weight control. Coordinated and diligent worker with outstanding time management and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Packaging Operator
Winland Foods
Milwaukee, WI
01.2022 - Current
- Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel.
- Trained, mentored and inspired several line workers in safe operation of assembly line equipment and mastered and modeled diverse production operations to support team.
- Collaborated with Quality Control personnel to ensure that manufactured products met customer specifications.
- Handled cleaning and sanitation chemicals by following safety precautions.
Die Cutter Machine Operator
Fort Dearborn Company
Waukesha, WI
02.2021 - 12.2021
- Read work orders or production schedules to determine materials, locations of cutting lines or dimensions and tolerances.
- Inspected printed products for clarity, color accuracy and conformance to provided specifications.
- Participated in Lean Manufacturing workshops designed to improve overall operations performance.
- Reported problems or concerns with quality, processes, equipment, materials and labor to supervisor.
Secretary
TenderCare Childcare
Milwaukee, WI
07.2020 - 02.2021
- Provided administrative support to the office manager and other staff members.
- Assisted with accounts receivable and accounts payable functions.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Customer Service Representative
Badger Bus Tours
West Allis, WI
10.2019 - 03.2020
- Provided detailed information on various destinations, attractions and activities to clients.
- Answered incoming calls from customers and provided assistance with tour inquiries, billing questions, and other customer service related issues.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Some College (No Degree) - Psychology
UW-Milwaukee
Milwaukee, WI09-2014
High School Diploma -
Riverside High School
06.2014
Skills
- Proficient in Microsoft Word, PowerPoint, Excel
- Excellent Problem-Solving Skills
- Strong Leadership Abilities
- Administrative Operations
- Strong Work Ethic and Training skills
- Quality Inspection and Sanitation training
- Safety Protocols and GMP Implementation
- Prioritization And Time Management
Languages
- English, Bilingual
- Hmong, Conversational
References
References available upon request.
Timeline
Packaging Operator
Winland Foods
01.2022 - Current
Die Cutter Machine Operator
Fort Dearborn Company
02.2021 - 12.2021
Secretary
TenderCare Childcare
07.2020 - 02.2021
Customer Service Representative
Badger Bus Tours
10.2019 - 03.2020
Some College (No Degree) - Psychology
UW-Milwaukee
High School Diploma -
Riverside High School