Mercedes Thomas
Kingwood,TX
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Proficient Computer Operator skilled at establishing controls and managing daily data jobs. Hardworking professional adept at correcting routine problems and escalating major concerns.
Overview
10
10
years of professional experience
Work History
Transportation Supervisor
Saddle Creek Transportation
Houston, TX
10.2021 - Current
- Oversaw the selection process for new drivers ensuring they met all legal requirements before hiring.
- Ensured fleet vehicles were properly maintained in accordance with manufacturer's specifications.
- Developed strategies to reduce operating expenses while maintaining high standards of quality control.
- Provided training on safety protocols and proper handling procedures for loading and unloading cargo.
- Resolved customer complaints in a professional manner by providing appropriate solutions or alternatives.
- Coordinated daily transportation operations, including scheduling and routing of drivers.
- Managed team of drivers to ensure timely delivery of goods while adhering to applicable laws and regulations.
- Maintained accurate records of vehicle maintenance, mileage logs, fuel usage, and other related information.
- Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit, and equipment records.
- Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
- Checked that drivers transported loads securely and in compliance with state DOT laws.
City Courier
FedEx Office
Houston, TX
04.2017 - 06.2020
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Communicated with customers to coordinate delivery times.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Assessed size, weight, and special handling requirements of each package.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Delivered items to residential addresses within specified time frames.
- Provided excellent customer service by answering questions about delivery status.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
Customer Service Representative
Sprint
Houston, TX
03.2014 - 04.2017
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
High School Diploma -
SIA Tech High
Imperial Beach, CA06-2008
Skills
- Driver supervision
- Schedule development
- Operations Support
- Scheduling
- Coordination
- Transportation Management
- Safety Compliance
- Fleet Management
- Dispatch operations
- Incident Reporting
- Documentation Management
- Multitasking
- Goal Setting
- Time Management
- Active Listening
- Effective Communication
- Adaptability
- Reliability
- Coaching and Mentoring
Timeline
Transportation Supervisor
Saddle Creek Transportation
10.2021 - Current
City Courier
FedEx Office
04.2017 - 06.2020
Customer Service Representative
Sprint
03.2014 - 04.2017
High School Diploma -
SIA Tech High