Mercedes Villarreal
Departmental Technician
Lansing,MI
Summary
Experienced licensing professional and lead worker within the Adult Foster Care Licensing Division, with extensive experience researching, analyzing, and monitoring licensure. Skilled in utilizing the Bureau Information Tracking System (BITS) and other databases to track, analyze, and report on licensing data for a large portfolio of adult foster care facilities.
Overview
14
14
years of professional experience
Work History
Departmental Technician
State Of Michigan Licensing And Regulatory Affairs
03.2017 - Current
- Serve as lead worker overseeing technicians responsible for reviewing and evaluating licensure and registration applications for adult foster care homes and adult camps in compliance with state law and administrative rules.
- Receive, review, and clarify complaint information through written and verbal communication with complainants to ensure accurate intake and documentation.
- Review, analyze, and process complex licensure and registration applications, including renewals, ensuring completeness and compliance with statutory and administrative requirements.
- Maintain and update applicant records in the Bureau Information Tracking System (BITS); generate reports to track application status and workflow.
- Monitor licensing activities and caseloads using BITS; generate reports to evaluate compliance, effectiveness, and performance of licensure processes.
- Provide subject-matter guidance and training to new and less experienced staff to ensure consistent application of licensing standards and accurate data entry.
- Review and oversee work completed by lower-level technicians to ensure accuracy, consistency, and regulatory compliance.
- Communicate effectively with applicants, providers, and state partners regarding licensing actions, requirements, and outcomes.
General Office Assistant
State Of Michigan Licensing And Regulatory Affairs
06.2012 - 03.2017
- Ensured proper maintenance of office equipment through periodic inspections or arranging for repairs when necessary.
- Managed incoming calls and emails, directing them to appropriate personnel for prompt responses.
- Handled sensitive information discreetly while maintaining confidentiality at all times during daily tasks.
- Facilitated daily mail distribution among employees while also managing outgoing packages using appropriate shipping methods.
- Maintained the supplies for the division, ordered more supplies when needed.
- Prepare legal documents and official correspondence for an Administrative Law Judge
Education
High School Diploma -
Waverly High School
Lansing, MI06-2010
Skills
Problem-solving
Timeline
Departmental Technician
State Of Michigan Licensing And Regulatory Affairs
03.2017 - Current
General Office Assistant
State Of Michigan Licensing And Regulatory Affairs
06.2012 - 03.2017
High School Diploma -
Waverly High School