Mercedes Walker
Virginia Beach,VA
Summary
Detail-oriented service worker with strong experience in customer service, cash handling, and problem-solving. Known for effective team collaboration, time management, and a high level of attention to detail. Dedicated to providing positive customer experiences through clear communication and efficient task execution.
Overview
8
8
years of professional experience
Work History
Service Worker
7 - Eleven
Virginia Beach, Virginia
10.2025 - Current
- Performed regular inspections of equipment and machinery used in production during night shift hours.
- Coordinated with vendors for supply deliveries, ensuring accuracy in order fulfillment.
- Completed opening and closing duties to facilitate business operations.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Produced quality products by palletizing, packaging, and assembling finished items.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Managed customer service issues during night shifts.
Survey Research Interviewer
Logit Group
Virginia Beach, VA
12.2022 - 06.2024
- Maintained confidentiality by following strict ethical protocols during interviews.
- Coordinated with management to discuss project goals and participant demographics.
- Adhered strictly to ethical guidelines related to confidentiality and anonymity during the course of each interview.
- Participated in training sessions to stay abreast of best practices for conducting interviews and collecting survey data.
- Conducted thorough interviews with diverse participants to gather accurate survey data.
Service Worker
7 Eleven Store
Virginia Beach, VA
08.2019 - 11.2022
- Maintained accurate records of daily sales and inventory levels.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Executed cash handling procedures accurately and securely.
- Trained new employees on store policies and customer service best practices.
- Managed time effectively to complete multiple tasks in a fast-paced environment.
- Implemented cleaning schedules to maintain store cleanliness and hygiene standards.
- Assured compliance with health and safety regulations to provide a secure shopping atmosphere.
Cashier
Taco Bell
Norfolk, Virginia
07.2017 - 2019
- Processed customer orders accurately and efficiently during peak hours.
- Assisted in training new cashiers on point of sale operation and customer service protocols.
- Supported inventory control by monitoring stock levels and reporting shortages.
- Regularly updated knowledge of menu items to provide accurate information to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Granby
Norfolk, VA06-2019
Skills
- Cash handling
- Customer service
- Point of sale
- Inventory management
- Product knowledge
- Team collaboration
- Attention to detail
- Problem solving
- POS systems
- Product restocking
- Cleaning and sanitizing
- Time management skills
Timeline
Service Worker
7 - Eleven
10.2025 - Current
Survey Research Interviewer
Logit Group
12.2022 - 06.2024
Service Worker
7 Eleven Store
08.2019 - 11.2022
Cashier
Taco Bell
07.2017 - 2019
High School Diploma -
Granby