Mercedes Washington
Rochester
Summary
Professional in patient care with solid experience and strong focus on team collaboration and achieving results. Skilled in providing compassionate support, monitoring vital signs, and assisting with daily living activities. Known for reliability, adaptability, and effectively responding to changing needs in fast-paced healthcare environments.
Experienced with delivering comprehensive patient care and support. Utilizes excellent interpersonal skills to enhance patient comfort and satisfaction. Knowledge of assisting healthcare providers with medical procedures and patient monitoring.
Overview
11
11
years of professional experience
Work History
Patient Care Assistant
Elite Home Health Care
04.2023 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
Daycare Worker
YMCA Daycare
03.2020 - 09.2023
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Meticulously sanitized toys and play equipment.
Receptionist
Blossom Nursing Home
10.2018 - 03.2020
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Supported company correspondence by drafting and distributing memos and emails.
Receptionist
Wesley Gardens
05.2014 - 11.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
John Marshall High School
Rochester NySkills
- Medical terminology
- Vital signs documentation
- Written and verbal communication
- Emotional support
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Patience and empathy
- Infant care
- Cleaning and sanitizing
- Health and safety regulations
- Documentation and record keeping
Timeline
Patient Care Assistant
Elite Home Health Care
04.2023 - Current
Daycare Worker
YMCA Daycare
03.2020 - 09.2023
Receptionist
Blossom Nursing Home
10.2018 - 03.2020
Receptionist
Wesley Gardens
05.2014 - 11.2018
John Marshall High School
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