Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes White

Bellflower,CA

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.


Overview

13
13
years of professional experience

Work History

Event Planning Assistant

OneStop
11.2024 - Current
  • Increased client satisfaction by proactively addressing concerns and providing timely solutions for any issues that arose during events.
  • Boosted team productivity by efficiently delegating tasks among staff members according to individual strengths and skill sets.
  • Coordinated schedules and timelines for events.
  • Ensured client satisfaction by customizing each event plan according to their unique preferences and requirements.
  • Maintained a high level of professionalism and composure in stressful situations, effectively troubleshooting issues as they arose.
  • Managed budgets with precision, optimizing resources to deliver high-quality events within financial constraints.
  • Generated detailed reports post-event to analyze success factors and areas of improvement, informing future planning efforts.
  • Implemented contingency plans to address last-minute changes or unforeseen events.

30 Day Collections Agent/ Customer Service Agent

Westlake Financial Services
01.2016 - 11.2024
  • Managed both incoming and outgoing calls promptly
  • Addressed and resolved customer issues promptly
  • Managed conflicts effectively with a balance of friendliness and firmness
  • Conducted training for new employees on various scripts
  • Consistently achieved high Quality Assurance and compliance scores
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.

Scheduler/Office Administrative Assistant

DIRECTV® Official
01.2013 - 01.2016
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Trained and supervised employees on office policies and procedures.
  • Generated routine reports for managerial assessment
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Elevated executive productivity, managing complex calendars and arranging travel itineraries.

Education

Diploma -

Lynwood High School
Lynwood, CA
01.2010

Skills

  • Outstanding customer service skills
  • Experienced in Handling Classified Data
  • Skilled in High-Pressure Situations
  • Strong Organizational Skills
  • Business Professionalism
  • Consistent Work Commitment
  • Effective Multi-Tasking Abilities
  • Accurate Typing: 60 WPM with Low Error Rate
  • Scheduling and calendar management
  • Client relationship management
  • Team support
  • Event planning
  • Microsoft Office Suite

Timeline

Event Planning Assistant

OneStop
11.2024 - Current

30 Day Collections Agent/ Customer Service Agent

Westlake Financial Services
01.2016 - 11.2024

Scheduler/Office Administrative Assistant

DIRECTV® Official
01.2013 - 01.2016

Diploma -

Lynwood High School

Similar Profiles

CREATE PROFILE