Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes Willis

Denver,CO

Summary

Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision, successfull management of high-volume workloads in rapidly changing environments, and a drive to go above and beyond to learn and further skills to assist wherever needed.

Overview

10
10
years of professional experience

Work History

Operations Support Specialist

Good Samaritan
04 2024 - Current
  • Facilitated training sessions for new staff, improving onboarding experience and knowledge retention.
  • Assisted in troubleshooting technical issues, ensuring a reduced downtime for critical systems and processes.
  • Streamlined data entry processes, resulting in improved accuracy and reduced processing time up to 30 monthly hours for reports.
  • Collaborated with cross-functional teams to implement process improvements that enhanced service delivery standards and accuracy.
  • Developed standard operating procedures to facilitate consistency in daily operations across the department using r language coding and accounting skills.
  • Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
  • Streamlined and improved processes for chargebacks, effectively saving over $200,000 in fees and preventing further financial losses.

Executive Assistant

MSU Denver
01 2023 - 01 2024
  • Coordinated complex calendars and scheduled meetings for both professors and administrators.
  • Managed travel arrangements, ensuring compliance with institutional policies and budget constraints.
  • Streamlined office procedures, improving efficiency in document handling and communication.
  • Assisted in preparing reports and presentations for departmental meetings and strategic initiatives.
  • Utilized graphic design skills to create visually appealing marketing materials that effectively communicated event messaging and branding.
  • Co-cordinated marketing events and outreach to students to promote engagement

Tutor

Self Employed
08.2015 - 05.2023
  • Assisted students with homework and study materials to enhance understanding of core subjects.
  • Developed lesson plans tailored to individual student needs and learning styles.
  • Facilitated engaging tutoring sessions that promoted critical thinking and problem-solving skills.
  • Provided constructive feedback to students, fostering a positive learning environment.
  • Maintained organized records of student sessions, ensuring consistency in support provided.
  • Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.

Education

Bachelor of Science - Business Management

CU Denver
Denver
06.2026

GED -

Summit High School
Breckenridge
09.2018

Skills

  • Expense reporting
  • MS Office
  • Office management
  • Employee training and development
  • Technical Support
  • Schedule Management
  • Issue troubleshooting
  • Ticket support system management
  • Operations tracking
  • Data Entry

Timeline

Tutor

Self Employed
08.2015 - 05.2023

Operations Support Specialist

Good Samaritan
04 2024 - Current

Executive Assistant

MSU Denver
01 2023 - 01 2024

Bachelor of Science - Business Management

CU Denver

GED -

Summit High School

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