Mercedes E. Santiago Aguilar
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Highly trained Production Line Worker versed in safe hand and power tool operation. Skilled in reading and interpreting schematics. Efficient professional known for having attention to detail and excellent record of teamwork.
Overview
7
7
years of professional experience
Work History
Manufacturing Production Associate
Southwark Metal Manufacturing Co.
07.2019 - 08.2020
- Inspected final products to assess compliance with quality standards and established tolerances.
- Made sure that products were produced on time and are of good quality.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected finished products for quality and adherence to customer specifications.
- Collaborated with team members to meet production deadlines.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
Clerk/Sub-lead
Warehouse Services Inc.
02.2016 - 04.2018
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Produced high-quality communications for internal and external use.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Material Handler
Warehouse Services Inc.
09.2013 - 02.2016
- Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Performed cycle counts and inventory control to accurately track product levels.
- Helped train new employees in safe practices and warehouse procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assembled pallets and crates for secure transportation of materials.
Education
Certified - 40-hour Medical Interpreter
ALTA Language Services
Atlanta, GA01.2024
GED -
Lifelong Learning
Greenville, SC12.2012
Skills
- Effective Communication Skills
- Fluent bilingual in Spanish and English
- Critical Thinking
- Safety Protocols
- Customer Satisfaction
- Work Assignments
- Customer Needs Assessments
- Data Systems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manufacturing Production Associate
Southwark Metal Manufacturing Co.
07.2019 - 08.2020
Clerk/Sub-lead
Warehouse Services Inc.
02.2016 - 04.2018
Material Handler
Warehouse Services Inc.
09.2013 - 02.2016
Certified - 40-hour Medical Interpreter
ALTA Language Services
GED -
Lifelong Learning
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