Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes J. Guyse

Indianapolis,IN

Summary

Director-level professional with 10+ years of program/process management experience related to online education and adult learning practices. Employment Services Professional offering 10+ years of direct experience related to recruitment, coaching, placement, and retention. Extensive behavioral healthcare experience, illustrated through employment services, case management, and direct support services, establishes positive rapport and relationships within diverse populations. Proven leadership demonstrated through establishing new initiatives, policies, and procedures, training and mentoring new employees, and driving overall department morale via positive interactions. Analytical Problem Solver with highly effective project management skills, established through successful ability to manage and prioritize multiple projects and programs, with a strong attention to detail.

Overview

22
22
years of professional experience

Work History

Education and Online Learning Director

American College of Sports Medicine
Indianapolis, IN
04.2020 - 08.2024
  • Support the mission of ACSM via strategic planning and related educational goals; oversee ACSM’s online education platforms and learning management systems; key driver of initiatives that align with ACSM’s online learning portfolio with strategic outcomes and key performance indicators.

Education Manager

American College of Sports Medicine
Indianapolis, IN
02.2013 - 04.2020
  • Project managed online continuing education content from development to deployment by liaising with content developers, establishing timelines, executing development with instructional designers, uploading content to the Learning Management System, and collaborating with marketing to drive promotions and revenues.

Career Services Specialist (Lead)

ITT Technical Institute
Carmel, IN
01.2008 - 02.2013
  • Reported directly to the National Online Director of Career Services; supervised department administrative support personnel; developed marketing plans to achieve graduate employment goals; built and maintained effective relationships with national employers to identify employment opportunities promoting the school’s qualified students and alumni.

Employment Services Specialist

Easterseals Crossroads
Indianapolis, IN
05.2002 - 01.2008
  • Recruited by Easterseals Crossroads Management to fulfill a Federal Grant focusing on specialized employment services for a diverse population; assisted in the development and implementation of policies and procedures; responsible for meeting performance goals and maintaining accurate budget records for compliance audits.

Education

Master of Business Administration -

ITT Technical Institute

Bachelor of Art - Psychology

Indiana University Purdue University Indianapolis

Skills

  • Microsoft Office: Word, Excel, PowerPoint, Teams, SharePoint
  • Leadership & Management
  • Staff Recruitment & Onboarding
  • Employee Relations
  • Critical Thinking & Problem Solving
  • Career Services
  • Organizational Training & Development
  • Adult Learning Theory
  • Business Administration
  • Business Planning
  • Staff Development & Management
  • Project Coordination & Management
  • Operations Management
  • Budget Control
  • Verbal & Written communication
  • Program Management
  • Hiring & Retention
  • Talent Acquisition
  • Content Development
  • Cross-functional team leadership

Timeline

Education and Online Learning Director

American College of Sports Medicine
04.2020 - 08.2024

Education Manager

American College of Sports Medicine
02.2013 - 04.2020

Career Services Specialist (Lead)

ITT Technical Institute
01.2008 - 02.2013

Employment Services Specialist

Easterseals Crossroads
05.2002 - 01.2008

Master of Business Administration -

ITT Technical Institute

Bachelor of Art - Psychology

Indiana University Purdue University Indianapolis
Mercedes J. Guyse