Mercedes Williams Borrell
Hialeah
Summary
Results-oriented Registered Behavior Technician with expertise in applied behavior analysis and social skills development. Committed to implementing effective treatment plans and enhancing patient outcomes through data-driven decision-making.
Dedicated Care Manager with a proven track record in developing individualized care plans and enhancing service delivery. Skilled in collaboration and patient advocacy, contributing to reduced hospital readmissions and improved patient satisfaction.
Recent graduate with demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
12
12
years of professional experience
Work History
Registered Behavior Technician
LTO Behaviors Services
Miami, FL
11.2024 - Current
- Implemented individualized treatment plans to improve client behavioral outcomes.
- Conducted data collection and analysis to track progress and adapt strategies.
- Collaborated with multidisciplinary teams to enhance service delivery and communication.
- Trained and mentored new staff on behavior intervention techniques and protocols.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Used [ABA Matrix] to document patient information, progress notes, and treatment plans.
- Guided families and caregivers in applying behavior intervention strategies, strengthening support networks for clients.
- Treated clients and families with respect and dignity.
- Assisted in development of therapeutic activities for patients.
- Supported patient confidentiality in accordance with HIPAA regulations.
Care Manager Supervisor
Univida Medical Center
Doral, FL
08.2023 - 02.2025
- Supervised care management team to ensure compliance with patient care standards.
- Developed and implemented individualized care plans for diverse patient populations.
- Facilitated interdisciplinary meetings to coordinate treatment strategies and improve patient outcomes.
- Mentored junior staff, enhancing their skills in case management and patient advocacy.
- Collaborated with external healthcare providers to streamline referrals and resource utilization.
- Reduced hospital readmissions through proactive monitoring of patients and timely intervention.
- Collaborated with interdisciplinary teams to ensure seamless delivery of care services for optimal patient outcomes.
- Developed strong relationships with community partners, facilitating access to additional resources for clients in need.
- Communicated with healthcare providers to facilitate continuity of care.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Medical Assistant
Miami Lakes Plastic Surgery
Miami Lakes, FL
02.2021 - 08.2022
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Supported physicians during examinations by preparing instruments and ensuring a sterile environment.
- Maintained accurate medical records using electronic health record (EHR) systems to ensure compliance.
- Assisted in patient intake procedures and collected vital signs for effective care delivery.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Golden Physicians
Miami Lakes, FL
05.2016 - 02.2021
- Educated patients on treatment plans and medication instructions to enhance understanding of care processes.
- Demonstrated adaptability by quickly learning new protocols and procedures in fast-paced environment.
- Collaborated with healthcare team members to improve patient satisfaction and streamline workflows.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Scheduled appointments and managed patient flow to optimize clinic operations.
Medical Assistant
La Quinta Medical Center
Hialeah, FL
06.2014 - 09.2014
- Assisted in patient intake procedures and collected vital signs for effective care delivery.
- Scheduled appointments and managed patient flow to optimize clinic operations.
- Maintained accurate medical records using electronic health record (EHR) systems to ensure compliance.
- Supported physicians during examinations by preparing instruments and ensuring a sterile environment.
- Processed laboratory specimens and facilitated communication with external labs for timely results.
Education
Register Behavior Technician -
BACB
Florida04-2034
High School Diploma -
IPUEC Ernesto Dimas Lopez
La Habana, Cuba06-2002
Associate of Nursing Degree -
Future Tech Institute
Miami, FL05-2019
Doctora En Ciencias Medicas -
ISCMLH Dr. Calixto Garcia
La Habana, Cuba02-2010
Skills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Reinforcement procedures
- Prompting strategies
- Activity schedules
- Verbal behavior training
- Functional behavior assessment
- Patient assessment
- Clinical documentation
- Patient education
- Infection control
- Healthcare ethics
- Surgical care
- Home health care
- Nursing assessments
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
LTO Behaviors Services
11.2024 - Current
Care Manager Supervisor
Univida Medical Center
08.2023 - 02.2025
Medical Assistant
Miami Lakes Plastic Surgery
02.2021 - 08.2022
Medical Assistant
Golden Physicians
05.2016 - 02.2021
Medical Assistant
La Quinta Medical Center
06.2014 - 09.2014
Register Behavior Technician -
BACB
High School Diploma -
IPUEC Ernesto Dimas Lopez
Associate of Nursing Degree -
Future Tech Institute
Doctora En Ciencias Medicas -
ISCMLH Dr. Calixto Garcia