Mercedez Browning
Charlotte,NC
Summary
Self-motivated warehouse operator with strong organizational and interpersonal skills. Demonstrated ability to enhance workflow efficiency and deliver exceptional customer service by collaborating effectively within teams and resolving conflicts. Committed to continuous learning and taking on additional responsibilities.
Overview
6
6
years of professional experience
Work History
Warehouse Operator
Coca-Cola
Charlotte, NC
10.2025 - 06.2026
- Prepared orders for shipment by accurately picking, packing, and labeling products.
- Managed inventory levels to ensure stock availability and support timely replenishment.
- Optimized warehouse layout to improve space utilization and streamline workflow.
- Conducted regular equipment inspections to uphold safety standards and ensure functionality.
- Collaborated effectively with production and transport staff to achieve operational goals.
- Verified received goods against purchase orders to ensure accuracy.
- Received and inspected incoming shipments of merchandise, confirming quality and quantity.
- Checked accuracy of shipments against packing lists and purchase orders to confirm correctness.
CRS representitive
Uhaul
Charlote, NC
04.2024 - 10.2025
- Resolved escalated complaints with professionalism and empathy, enhancing customer satisfaction.
- Provided timely resolutions for customer complaints, ensuring high-quality service delivery.
- Assisted customers with inquiries, effectively resolving issues.
- Guided customers in navigating product features and service offerings.
- Maintained accurate records of customer interactions and transactions.
- Streamlined service processes through effective collaboration, improving team efficiency.
- Participated in team meetings to share feedback for continuous service improvement.
- Scheduled appointments using company software to optimize daily operations.
Machine Operator
AlphaGary
Charlotte, NC
11.2023 - 05.2024
- Operated machinery for component assembly in a fast-paced production environment.
- Monitored production line for consistency and reported discrepancies to maintain quality standards and production efficiency.
- Executed routine equipment checks and performed minor repairs, minimizing downtime and maintaining production flow.
- Monitored system performance to identify and address maintenance needs, ensuring operational reliability.
- Diagnosed technical issues and developed effective solutions.
- Inspected finished products to ensure adherence to quality standards.
- Collaborated with team members to efficiently achieve daily production goals.
- Transported materials using forklifts within warehouse to ensure efficient workflow.
Shipping/Reiciving
NSI
Charlotte, NC
02.2022 - 03.2023
- Organized inventory in storage areas to improve access and retrieval times.
- Maintained shipping logs and inventory records with warehouse management software to ensure accuracy.
- Collaborated with team members to streamline shipping and receiving workflows.
- Inspected received goods for damage or discrepancies prior to acceptance.
- Operated warehouse equipment to facilitate product retrieval and transport operations.
- Streamlined picking processes through effective teamwork and coordination.
- Utilized RF scanner to improve inventory tracking and management.
Assistant Manager
FreshMart
Charlotte, NC
10.2020 - 12.2021
- Was promoted to assistant manager after two years on the job.
- Acted as manager during a two-week medical leave to ensure continuity of operations. during a two-week medical leave.
- Coordinated employee activities and developed scheduling charts to optimize workforce management.
- Scheduled shifts, assisted with training, and resolved customer issues.
- Assisted with the screening of new recruits. Trained and mentored new employees.
- Mediated employee conflicts to enhance collaboration and improve team dynamics. between employees.
- Resolved customer service issues involving multiple retailers. Updated store policies to align with legal and societal changes, ensuring compliance and contributing to a 15 percent increase in customer satisfaction.
Education
High School Diploma -
Garinger High School
Charlotte07-2009
Skills
- Warehouse operations
- Forklift operation
- Pallet jack handling
- Inventory tracking
- Order picking
- Shipping operations
- Warehouse organization
- Safety compliance
- Communication skills
- Barcode scanning
- Packaging and labeling
- Shipment preparation
- Stock control
- Problem-Solving
- Time management
- Leadership
- Collaborative teamwork
- Conflict resolution
- Communication skills
- Shipment preparation
- Material handling
Personal Information
Date of Birth: 04/10/91
Timeline
Warehouse Operator
Coca-Cola
10.2025 - 06.2026
CRS representitive
Uhaul
04.2024 - 10.2025
Machine Operator
AlphaGary
11.2023 - 05.2024
Shipping/Reiciving
NSI
02.2022 - 03.2023
Assistant Manager
FreshMart
10.2020 - 12.2021
High School Diploma -
Garinger High School