Mercedez Coley

Walmart Online Grocery Associate, job require a fast-paced, organized, & most friendly service to our Walmart customers.

Associate, I provide the following responsibilities:

• Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
• Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Prepping and organizing our customers grocery orders is an important part of my day-to-day work.

I provide great communication as well as to a great number of concerns and questions from our customers.

Our Motto of my day-to-day job to ensure happy customers is the following:

• Maintaining positive relationships with grocery store personnel by being consistently professional and friendly.

We make sure to provide a friendly and comfortable experience as well as a communication that applies to both our clients and our associates! This ensures great communication and satisfied customers.

• Analyzed sales data to identify trends, enabling informed decision-making on inventory levels and promotions.
• Boosted revenue generation with targeted marketing initiatives aimed at attracting new customers.
• Collaborated with store management to develop strategic plans for department growth and success.
• Oversaw payroll administration for department employees, ensuring accurate processing of hours worked.
• Coordinated special events such as fashion shows or designer collaborations to generate excitement around the brand.
• Organized seasonal promotions that drove foot traffic into the store, enhancing overall brand visibility.
• Established strong vendor relationships for better product availability and timely deliveries.

As a past Marshalls Cashier Associate working for a worldwide retail store, my responsibility consisted of many great important duties. As our day began, We make sure our customers are welcomed with a friendly greeting at the door.

While they continue their shopping and make their way up to the cash registers, we great them with a friendly smile & make sure they are up-to-date with any coupons or sales that might help them shop at a low-cost experience!

We also ensured the following:

• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures and customer services.
• Helped with purchases, locating items and signing up for rewards programs.
• Inspected store products for damage and obtained item replacements for customers.
• Recommended complementary and discounted items to customers to increase sales.
• Helped customers find specific products, answered questions and offered product advice.
• Processed sales transactions to prevent long customer wait times.

Not only did we work in specializing customer service but we were also trained in credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments!

• Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
• Handled high volume transactions during peak periods without compromising service quality or accuracy.
• Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
• Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
• Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
• Connected with customers to support positive transaction experiences and address service concerns.
• Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
• Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
• Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
• Managed returns and exchanges, resolving customer issues promptly and professionally.

• Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
• Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
• Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
• Coordinated special events such as trunk shows or sale promotions in-store, attracting new clientele and increasing foot traffic within the establishment.

• Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
• Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
• Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
• Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
• Boosted sales by implementing effective merchandising strategies and visually appealing displays.
• Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
• Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.

• Mitigated potential ecological impacts by implementing tailored monitoring programs during critical phases of restoration work.
• Augmented team productivity by mentoring junior staff on best practices in site assessment, remediation techniques, and other essential skills.
• Improved site reclamation success by implementing innovative techniques and strategies.
• Provided expert consultation on soil conservation practices to minimize erosion during restoration activities.
• Increased efficiency in resource allocation for reclamation projects by optimizing inventory management systems.
• Enhanced environmental compliance by conducting thorough site assessments and remediation tasks.
• Promoted sustainable development principles within communities impacted by land disturbance events, fostering a sense of ownership over restored areas.
• Achieved superior revegetation results by selecting appropriate native plant species for specific site conditions.
• Maintained safe working environments by adhering to strict safety protocols and providing employee training on relevant procedures.
• Conducted cost-effective procurement of materials and equipment required for successful project execution.

• Reduced discrepancies in stock levels by conducting regular audits and updating records accordingly.
• Upheld safety standards within the warehouse, minimizing accidents and ensuring compliance with OSHA regulations.
• Actively collaborated with warehouse management to create and implement strategies for continuous improvement in the receiving process.
• Facilitated smooth operations by coordinating with sales, merchandising, and shipping departments regarding inventory availability and requirements.
• Performed routine equipment inspections, ensuring proper functionality and identifying potential maintenance needs to prevent operational downtime.
• Achieved swift resolution of shipment discrepancies by promptly communicating concerns to vendors and following up until resolved.
• Efficiently managed time-sensitive tasks such as perishable item handling for reduced spoilage rates while adhering to health guidelines in storage conditions.
• Boosted productivity by efficiently allocating tasks to team members according to individual strengths and capabilities.
• Assisted management with purchasing decisions based on expert analysis of inventory needs and trends.
• Ensured proper storage of goods, maintaining a clean and well-organized warehouse environment.
• Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
• Participated in ongoing training opportunities to stay current on industry best practices related to receiving processes and procedures.
• Increased processing speed for incoming shipments by creating a streamlined system for opening packages, checking contents against invoices, and logging received items into the database.
• Maintained strong vendor relationships through professional communication and timely resolution of issues.
• Optimized storage space utilization by regularly reorganizing items according to size, weight, and frequency of use.

• Supported cash flow management by diligently monitoring account balances and escalating overdue payments to collections as needed.
• Collaborated with the sales department to ensure proper invoicing for newly acquired clients and service upgrades.
• Maintained accurate financial records by updating client information in accounting software and reconciling account balances regularly.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving billing disputes with diplomacy and professionalism.
• Expedited payment processing timeframes with efficient organization of incoming checks, electronic transfers, and credit card transactions.
• Reduced errors in billing statements by conducting regular audits of client accounts and meticulously verifying all charges.
• Assisted in the development of internal controls relating to the invoicing process that resulted in improved accuracy, transparency, and accountability across the organization.
• Fostered positive relationships with clients as primary point-of-contact regarding any billing-related concerns or questions while providing exceptional customer service throughout interactions.
• Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
• Increased departmental efficiency through the adoption of an electronic invoice submission system that reduced manual input errors and decreased processing times.
• Strengthened interdepartmental communication through regular meetings with project managers to verify project progress aligned with billed hours accurately reflected on client invoices.
• Ensured compliance with company policies by diligently monitoring discounts, late fees, and other adjustments applied to client accounts within the invoicing system.
• Contributed to revenue growth by identifying potential upselling opportunities during routine invoice reviews and collaborating with the sales team to execute strategies.
• Improved invoice processing efficiency by implementing an organized filing system and streamlining data entry tasks.
• Maintained confidentiality of sensitive financial information by adhering to company data protection policies and ensuring secure storage of client records.
• Assisted in month-end closing procedures by preparing detailed reports of outstanding invoices and payment statuses for management review.
• Executed billing tasks and recorded information in company databases.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Managed invoicing and payment processing operations.
• Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.