Hi, I’m
Mercedez Coley
online grocery pick up
Augusta,GA
Summary
Hardworking Inventory Specialist bringing 16 years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Efficient billing professional with 4 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Responsible candidate eager to leverage knowledge of accounting principles and financial regulations. Skilled in Microsoft Excel with keen eye for accuracy. Proficient in data entry, invoice processing and reconciling accounts.
Overview
16
years of professional experience
Work History
Walmart
Online Digital Pick Up
10.2020 - Current
Job overview
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Monitored inventory levels to purchase adequate supply and consistent stock of products.
- Pre-assembled containers to be easily selected by packing associates.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Built relationships with customers to encourage repeat business.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Set up new sales displays each week with fresh merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Walmart
Apparel Department Manager
08.2016 - 10.2020
Job overview
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Walmart
Invoice Associate
02.2012 - 08.2016
Job overview
- Compiled and submitted weekly and monthly reports to management for review.
- Generated monthly billing and posting reports for management review.
- Disbursed petty cash by recording entries and verifying documentation.
- Investigated and resolved invoicing discrepancies to maintain good vendor relations.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Handled account payments and provided information regarding outstanding balances.
- Liaised with accounting team for seamless workflow.
- Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
- Managed invoicing and payment processing operations.
- Utilized various software programs to process customer payments.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Processed vendor and supplier payments on weekly basis.
- Developed and maintained relationships with vendors to get prompt payments.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Suggested process improvements to invoice procedures to streamline workflow.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Created improved filing system to maintain secure client data.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Processed invoices and payments in line with company policies and procedures.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reconciled accounts receivable to general ledger.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Executed billing tasks and recorded information in company databases.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Walmart
Jewelry Sales Associate
04.2011 - 06.2012
Job overview
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Completed store opening and closing procedures as per company guidelines.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Located merchandise across various stores to address customer needs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Increased sales and customer satisfaction through personalized servicing.
- Performed general maintenance and light cleaning of showroom.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Worked with loss prevention in monitoring shopper behavior.
- Mentored new sales associates on store return policies and customer service techniques.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Replenished merchandise from inventory during downtime when stock became low.
- Informed customers of current store promotions to encourage additional sales purchases.
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Informed customers of upcoming promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
JCPenney
Sales Associate
02.2008 - 04.2011
Job overview
- Attended monthly sales meetings and quarterly sales trainings.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Quoted prices, credit terms and other bid specifications.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Negotiated prices, terms of sales and service agreements.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed, maintained and utilized diverse client base.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stayed current on company offerings and industry trends.
Walmart
Cashier
03.2007 - 09.2012
Job overview
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Built relationships with customers to encourage repeat business.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Set up new sales displays each week with fresh merchandise.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Restocked and organized merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales.
- Answered questions about store policies and addressed customer concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Tallied cash drawer at beginning and end of each work shift.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Science from Healthcare Business Administrator
12.2025
Academy Of Richmond County High SchoolAugusta, GA
High School Diploma
05.2007
Skills
- Product Location
- Meeting KPIs
- Product Packaging
- Maintain Records
- OSHA Requirements
- Motivated Team Player
- Verifying Shipments
- Storage Area Housekeeping
- Team Meetings
- Customer Order Fulfillment
- Team Goals
- Order Picker Equipment
- Organized Paperwork
- Safety Meetings
- Customer Needs Assessments
- Pick Products
- Staff Management
- Daily Logs
- Stocking and Replenishing
- Customer Satisfaction
- Prepare Orders
- Inventory Management and Planning
- Merchandising and Display
- Pallet Arrangement
- Accident Prevention
- Order Picking and Processing
- Pallet Jacks
- Product Signage and Labeling
- Handheld Scanners
- Critical Thinking
- Workplace Safety
- Pallet Jack Operation
- Refunds and Exchanges
- Driver Communications
- Accurate Money Handling
- Product and Service Sales
- Display Arrangements
- Billing and Invoicing
- Identification Checks
- File and Database Management
- Cash Handling
- Order Taking
- Safety Protocols
- Price Verifications
- Register Operations
- Handling Payments
- Time Management Skills
- Office Equipment
- Moving Merchandise
- Grocery Bagging Skills
- Restocking Items
- Cleaning and Organization
- Customer Interaction
- Building End Caps
- Verbal and Written Communication
- Time Management
- Adding, Calculating and Billing Machines
- Scientific Calculators
- Business Transactions
- Billing Statement Management
- Signature Verification
- Accounting and Financial Management
- Invoice Documentation Management
- Correct Errors
- Process Payments
- Performance Improvement
- Payment Collection
- Compliance Requirements
- Invoice and Payment Tracking
- Auditing Proficiency
- Management of Personnel Resources
- Credit Adjustments
- Expense Reports
- Microsoft Office
- Maintaining Clean Work Areas
- Preventive Maintenance
- Operation and Control
- Categorizing and Classification
- Product Availability
- Records Handling
- Equipment Monitoring and Troubleshooting
- Mail Sorting and Correspondence
- Verify Data
- Social Perceptiveness
- Work Coordination
- Past Due Balance Management
- Confidential Records Management
- Bookkeeping Operations
- Online Communication
Timeline
Online Digital Pick Up
Walmart
10.2020 - Current
Apparel Department Manager
Walmart
08.2016 - 10.2020
Invoice Associate
Walmart
02.2012 - 08.2016
Jewelry Sales Associate
Walmart
04.2011 - 06.2012
Sales Associate
JCPenney
02.2008 - 04.2011
Cashier
Walmart
03.2007 - 09.2012
Southern New Hampshire University
Bachelor of Science from Healthcare Business Administrator
Academy Of Richmond County High School
High School Diploma