Mercedez Diaz
San Antonio,TX
Summary
Reliable Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Associate
HEB Grocery Store
08.2022 - Current
- Engaged in training sessions to learn new software tools enhancing workflow efficiency.
- Conducted research on industry best practices to improve departmental procedures.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Monitored inventory levels, assisting in stock replenishment and organization efforts.
- Participated in team meetings, contributing ideas for improving task execution and collaboration.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Holister
05.2022 - 01.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring optimal product visibility.
- Implemented best practices for store cleanliness and safety compliance measures.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Utilized customer feedback to improve services and apply best practices.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
No Degree -
Legacy of Educational Excellence High School
San Antonio, TX06-2021
Skills
- Customer service
- Time management
- Customer interaction
- Leadership qualities
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Flexible schedule
- Courteous and professional
- Client engagement
- Issue resolution
- Cross-functional teamwork
Timeline
Associate
HEB Grocery Store
08.2022 - Current
Sales Associate
Holister
05.2022 - 01.2023
No Degree -
Legacy of Educational Excellence High School