Summary
Overview
Work History
Education
Skills
Certification
EARLY CAREER
Timeline
Generic

MERCEDEZ FREEMAN

Washington

Summary

Dynamic healthcare leader with a proven track record at Children First Pediatric and Adolescent Medicine, excelling in population health management and stakeholder engagement. Achieved a 20% reduction in patient wait times through innovative operational strategies, while ensuring regulatory compliance and enhancing clinical quality. Passionate about driving impactful health initiatives and improving patient outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Physician Assistant/Operations Lead

Children First Pediatric and Adolescent Medicine
01.2019 - Current
  • Led cross-functional data integration across clinical teams, reducing patient wait times by 20% through streamlined workflows.
  • Deployed advanced EHR systems, boosting documentation efficiency by 70% and ensuring HIPAA/state compliance.
  • Directed operational improvements that elevated patient satisfaction and enhanced service delivery.
  • Spearheaded public health campaigns delivering 4,000+ vaccinations in partnership with the Maryland Department of Health.
  • Oversaw clinic-wide initiatives, achieving year-over-year gains in health equity and care quality.
  • Collaborated with stakeholders to develop data-driven project plans, increasing patient engagement by 15%.
  • Conducted quarterly strategy reviews with medical directors to align operations with compliance standards and KPIs.
  • Ensured full compliance with federal and state regulations, including successful HEDIS program execution.
  • Expanded telehealth services by 35%, increasing access and driving reimbursable revenue streams.
  • Managed and coached a team of 50+ staff, reducing onboarding time by 40% and driving clinical excellence.

Physician Assistant

Johns Hopkins Medical Bayview
Baltimore
09.2018 - 04.2019
  • Reduced patient return rates by 5% through coordinated care planning and cross-functional referral pathways.
  • Built strong partnerships with external providers and hospital teams to streamline referrals and case management.
  • Ensured 100% compliance with legal and regulatory standards through accurate, thorough documentation.
  • Stayed current on medical advancements by participating in monthly CME seminars and applying evidence-based practices.
  • Delivered clinical recommendations and treatment plans, contributing to improved patient outcomes on the unit.
  • Authored daily progress reports to support timely discharges and care continuity.
  • Conducted detailed admission assessments and physical exams to ensure smooth patient transitions.

Director of Clinical Operations

Repros Therapeutics
The Woodlands
03.2011 - 07.2014
  • Spearheaded clinical operations on strategic marketing, planning, and operations processes to support the growth and retention of clinical trial participation.
  • Chaired patient retention committee while collaborating with cross-functional partners on resource allocation and community marketing priorities to increase organizational performance and return on investment.
  • Managed multiple vendors, collaborated with marketing & clinical operations teams, and partnered with legal review while providing leaders with clear updates on ongoing projects.
  • Engaged in advocacy and grassroots community initiatives to build awareness of safe sexual practices, health, HIV, & STDS.

Education

Masters of Business Administration -

Rice University
01.2026

Master of Physician Assistant Studies -

Howard University

Bachelor of Health Sciences -

Howard University

Bachelor of Science - Biology

Prairie View A&M University

Skills

  • Population health management
  • Business process optimization
  • Regulatory compliance
  • Strategic operations
  • Clinical quality improvement
  • Stakeholder engagement

Certification

  • Maryland Medical License – Maryland State Physician Assistant, Active
  • Virginia State Medical License – Virginia State Physician Assistant, Active
  • Drug Enforcement Administration (DEA) License, Active

EARLY CAREER

The Center for Skin Research, Clinical Research Coordinator Assistant- Houston, TX 2010-2012

Timeline

Lead Physician Assistant/Operations Lead

Children First Pediatric and Adolescent Medicine
01.2019 - Current

Physician Assistant

Johns Hopkins Medical Bayview
09.2018 - 04.2019

Director of Clinical Operations

Repros Therapeutics
03.2011 - 07.2014

Masters of Business Administration -

Rice University

Master of Physician Assistant Studies -

Howard University

Bachelor of Health Sciences -

Howard University

Bachelor of Science - Biology

Prairie View A&M University

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