Dynamic healthcare leader with a proven track record at Children First Pediatric and Adolescent Medicine, excelling in population health management and stakeholder engagement. Achieved a 20% reduction in patient wait times through innovative operational strategies, while ensuring regulatory compliance and enhancing clinical quality. Passionate about driving impactful health initiatives and improving patient outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Physician Assistant/Operations Lead
Children First Pediatric and Adolescent Medicine
01.2019 - Current
Led cross-functional data integration across clinical teams, reducing patient wait times by 20% through streamlined workflows.
Deployed advanced EHR systems, boosting documentation efficiency by 70% and ensuring HIPAA/state compliance.
Directed operational improvements that elevated patient satisfaction and enhanced service delivery.
Spearheaded public health campaigns delivering 4,000+ vaccinations in partnership with the Maryland Department of Health.
Oversaw clinic-wide initiatives, achieving year-over-year gains in health equity and care quality.
Collaborated with stakeholders to develop data-driven project plans, increasing patient engagement by 15%.
Conducted quarterly strategy reviews with medical directors to align operations with compliance standards and KPIs.
Ensured full compliance with federal and state regulations, including successful HEDIS program execution.
Expanded telehealth services by 35%, increasing access and driving reimbursable revenue streams.
Managed and coached a team of 50+ staff, reducing onboarding time by 40% and driving clinical excellence.
Physician Assistant
Johns Hopkins Medical Bayview
Baltimore
09.2018 - 04.2019
Reduced patient return rates by 5% through coordinated care planning and cross-functional referral pathways.
Built strong partnerships with external providers and hospital teams to streamline referrals and case management.
Ensured 100% compliance with legal and regulatory standards through accurate, thorough documentation.
Stayed current on medical advancements by participating in monthly CME seminars and applying evidence-based practices.
Delivered clinical recommendations and treatment plans, contributing to improved patient outcomes on the unit.
Authored daily progress reports to support timely discharges and care continuity.
Conducted detailed admission assessments and physical exams to ensure smooth patient transitions.
Director of Clinical Operations
Repros Therapeutics
The Woodlands
03.2011 - 07.2014
Spearheaded clinical operations on strategic marketing, planning, and operations processes to support the growth and retention of clinical trial participation.
Chaired patient retention committee while collaborating with cross-functional partners on resource allocation and community marketing priorities to increase organizational performance and return on investment.
Managed multiple vendors, collaborated with marketing & clinical operations teams, and partnered with legal review while providing leaders with clear updates on ongoing projects.
Engaged in advocacy and grassroots community initiatives to build awareness of safe sexual practices, health, HIV, & STDS.
Education
Masters of Business Administration -
Rice University
01.2026
Master of Physician Assistant Studies -
Howard University
Bachelor of Health Sciences -
Howard University
Bachelor of Science - Biology
Prairie View A&M University
Skills
Population health management
Business process optimization
Regulatory compliance
Strategic operations
Clinical quality improvement
Stakeholder engagement
Certification
Maryland Medical License – Maryland State Physician Assistant, Active
Virginia State Medical License – Virginia State Physician Assistant, Active
Drug Enforcement Administration (DEA) License, Active
EARLY CAREER
The Center for Skin Research, Clinical Research Coordinator Assistant- Houston, TX 2010-2012