Mercedez Jones
Chicago,IL
Summary
Learning and Development Professional with 6+ years of experience delivering high-quality learning curriculums as well as designing, facilitating, managing, and deploying a variety of Learning Management Systems and HR Information Systems. Seeking to leverage this expertise for a role in the Talent Development, Human Resources, and Consulting spaces,
Overview
7
7
years of professional experience
Work History
Digital Delivery Specialist (Team Leader)
McKinsey & Company
06.2022 - 04.2024
- Workstream leader for the building of a new flagship capability offering that focused on organizational capability building and behavior change
- Solution Expert on all flagship capability building offerings delivering continuous improvements based upon participant and client feedback
- Led, coached and developed 18 team members ranging from Jr. Analyst to Sr. Analyst as their primary team leader
- First point of escalation for any team members’ client issues, concerns, or complex deliveries
- Engaged in recruiting efforts to ensure prospective candidates were prepared for McKinsey Recruiting Process
- Engaged in first round interviews for the team, globally
- Evaluator for Jr. Analysts during performance review cycles to bring forth promotion or concern cases
- Responsibilities as noted below for complex client deliveries
Senior Digital Delivery Analyst
McKinsey & Company
01.2021 - 06.2022
- Partnered with multiple consulting teams to deliver seamless digital capability building programs to clients
- Facilitated a variety of live capability building workshops onsite or virtually for clients in various industries to drive organizational behavior change
- Worked with clients and other teams to determine the right form of capability building for clients to achieve their short-term and long-term transformation goals
- Managed client relationships with more than 30 clients at a time
- Created reporting and insight reports to share the capability building impact at each organization
- Quickly and effectively resolved client and participants troubleshooting issues within required SLA
- Onboarded and coached new employees through role requirements and complex client situations
- Co-lead the effort to migrate more than 100 clients and 300,000 participants to a new LMS
Associate Learning Systems Administrator
Enova International
08.2019 - 12.2020
- Managed day-to-day operations of the Workday Learning Management System
- Initiated and oversaw LMS RFP from initial proposal to pre-implementation
- Collected and analyzed engagement data to determine drivers of engagement and implement new initiatives, specifically related to pride and happiness
- Partnered with internal IT teams to develop and implement a ticketing system to assign and track training requests in an efficient and reportable manner
- Partnered with the Compliance Department to ensure that all regulatory compliance courses were delivered to employees
- Ensured that federal, state, and company-wide compliance metrics were met, and records properly preserved for audits
- Created rapid e-learnings to allow for virtual delivery of both new hire training and retraining to support business priorities
Human Resources Coordinator
Milliman
04.2019 - 07.2019
- Coordinated and facilitated new hire orientation programs
- Initiated and implemented a summer wellness program for 300+ employee base
- Sorted job applications, vetted candidates and recommended individuals for key positions
- Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations
Learning and Development Coordinator
ZS
04.2018 - 04.2019
- Managed coordination of multiple global training programs across North America and Europe for a 6,000- employee international company
- Created and edited content, both virtually and in-person, for all global training programs including new hire, promotional, and executive coaching
- Created marketing and communication campaigns for internal training team and global programs
- Oversaw E-Learning platform, including the onboarding of new employees and tracking of completion
- Managed vendor relationships, invoicing, and budgeting for all learning events, both domestic and international
- Oversaw implementation of CVent and CrowdCompass applications into learning events to drive engagement/participation
Human Resources Assistant
ZS
11.2017 - 04.2018
- Assisted Performance, Learning, Development and Engagement HR teams with special projects, as needed
- Completed expense reports within compliance guidelines and processed invoices for payment
- Coordinated internal and external meetings/activities (i.e. venue selection and set-up, hotel accommodations, catering, etc.)
- Assisted Benefits and Payroll Teams with collecting necessary documentation and entering new employee information
- Prepared and organized documents for client proposals and presentations (contract tracking, printing, organizing and archiving meeting support materials)
Account Services Assistant
ComPsych
03.2017 - 11.2017
- Acted as liaison between Account Services, clients and other internal departments
- Prepared correspondence, presentations and other materials for on-site company visits and meetings
- Investigated and resolved customer concerns quickly and effectively in order to ensure client satisfaction
- Maintained database reporting systems and tracked departmental activities using Microsoft Excel
- Coordinated customer materials requests & efficiently controlled all inventory of materials
Education
Bachelor of Arts - BA, Economics -
University of Illinois Chicago
01.2016
Skills
● Human Resources Information Systems (Workday, Ultipro)
● Learning Management Systems (Docebo, NetDimensions, Workday, EdX)
● Learning Curriculum Design
● Learning Facilitation
● Team Management
● Project Management
● Data Analysis
● Event Workshop Planning and Delivery
Awards
Chancellor Student Service and Leadership Award - Chancellor Michael Amiridis, 04/01/16
Affiliations
- Student Pilot (Fixed Wing, 30 flight hours & Rotor Wing, 30 flight hours) – FAA Part 141 & Part 61 Flight Training
- US Sailing – Certified Small Boat, Keelboat and Auxiliary Sailor
- Professional Association of Diving Instructors (PADI) – Advanced Open Water Scuba Diver
Timeline
Digital Delivery Specialist (Team Leader)
McKinsey & Company
06.2022 - 04.2024
Senior Digital Delivery Analyst
McKinsey & Company
01.2021 - 06.2022
Associate Learning Systems Administrator
Enova International
08.2019 - 12.2020
Human Resources Coordinator
Milliman
04.2019 - 07.2019
Learning and Development Coordinator
ZS
04.2018 - 04.2019
Human Resources Assistant
ZS
11.2017 - 04.2018
Account Services Assistant
ComPsych
03.2017 - 11.2017
Bachelor of Arts - BA, Economics -
University of Illinois Chicago