Mercedez Perez
Oak Creek,WI
Summary
Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.
Overview
13
13
years of professional experience
Work History
Merchandiser
Hallmark
Oak Creek, WI
08.2023 - Current
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Sales/Cashier
Office Depot
Oak Creek, WI
08.2017 - 08.2023
- Assisting customers with daily requests, selling merchandise, and restocking aisles as needed. Cashier responsibilities and other duties as delegated by the supervisor.
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Scanned items, accepted payments, and provided change as necessary.
- Processed returns and refunds according to company procedures.
- Answered customer questions regarding store policies, products, services, prices.
- Checked expiration dates on merchandise for quality assurance purposes.
- Organized shelves and displays to maintain an orderly appearance throughout the store.
- Monitored levels of supplies such as paper rolls, ribbons, ink cartridges.
- Resolved customer complaints in a courteous manner while following company policy guidelines.
- Provided excellent customer service by being knowledgeable about store products and services.
- Stocked shelves with new merchandise when needed.
- Followed proper payment processing procedures including credit cards and checks.
- Promoted special offers and discounts to increase sales volume.
- Adhered to established cash handling procedures and internal controls.
- Greeted customers promptly and asked detailed questions to quickly determine needs.
- Delivered superior service to customers by establishing positive support and meeting shopping needs.
- Trained new employees by providing knowledge of specific store tasks and policies.
Apparel Associate/Sales Person
Burlington Coat Factory
Racine
08.2016 - 07.2017
- Performed daily inventory checks to ensure accurate product counts.
- Assisted customers with selecting apparel items that suited their needs and preferences.
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
- Maintained a clean and organized work area at all times.
- Processed returns and exchanges in accordance with company policy.
- Provided customers with information regarding product features, benefits, and care instructions.
- Operated cash register accurately to complete transactions quickly and efficiently.
- Replenished merchandise on sales floor as needed throughout the day.
- Demonstrated strong product knowledge when responding to customer inquiries or complaints about products or services.
- Greeted customers warmly upon entering the store and provided excellent customer service throughout their shopping experience.
- Identified potential theft by monitoring suspicious activity in the store.
- Organized promotional displays for seasonal events such as holiday sales.
- Offered additional assistance when necessary to help increase overall customer satisfaction ratings.
Cashier
Milagers
Sturtevant
03.2012 - 11.2015
- General cashier duties, customer service duties, other duties as delegated by Supervisor.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Associate's degree in Health Information Technology - Health Information Technology
Gateway Technical College
Kenosha, WI05-2024
High School Diploma -
Bradford High School
Kenosha, WI05-2014
Skills
- Basic Computer Skills (5 years)
- Microsoft Office Knowledge (5 years)
- Customer Service Skills (5 years)
- Fast Learner
- Great Team Player
- Can work well independently or as part of a team
- Cash Handling
- Electronic Health Record Applications
- Sales Techniques
- POS systems knowledge
- Medical terminology proficiency
- EMR Updating
- Attention to Detail
- Epic Systems
- Patient Medical Records Maintenance
- Word Processing Software
Willingtorelocate
- Kenosha, WI
- Mt Pleasant, WI
- Racine, WI
Timeline
Merchandiser
Hallmark
08.2023 - Current
Sales/Cashier
Office Depot
08.2017 - 08.2023
Apparel Associate/Sales Person
Burlington Coat Factory
08.2016 - 07.2017
Cashier
Milagers
03.2012 - 11.2015
Associate's degree in Health Information Technology - Health Information Technology
Gateway Technical College
High School Diploma -
Bradford High School
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