Mercedez Thompson

• Running the day to day operations of the clinic
• Managing staff- filling in spots and assisting when short staffed.
• Working on daily Workqeue's that relevant to various parts of the office such as insurances, authorization, registration issues, denials, missing information.
• Interviewing and hiring new staff
• 30,60, and 90 day reviews for new staff
• Ordering office supplies for clinic
• Processing referrals, calling patients to schedule them.
• Providing support for 17 Orthopedic Physicians
• Conducting weekly staff huddles, conducting monthly staff meetings.
• Working in the Front Office checking in and checking out patients, insurance verification, chart prep for next day, collecting copays, ensure patients have proper paperwork.
• Surgery scheduling for multiple surgeons. Knowing the various surgeries that are provided and the details for each provider. The scheduling the patients at the MHMC OR and then assisting patients with setting up all appropriate appointments for patient to proceed with surgeries.
• Knowing difference with each provider and what they do and do not see.
• Understanding and knowledge of insurance.
• EHR- EPIC
• Implementing new procedures based off of the clinic needs.
• Various clinic reconciliation reports for surgeries, and podiatry cash items.
• One on One meeting with team members
• Patient Satisfaction survey's- monitoring these and reaching out to patients who have not had good experience in the clinic and assist in any way I can.
• Address any internal and external office issues as they arise
• Training all new employees coming into office with the exception of Medical Assistant's.
• Collecting the mail and processing it
• Support the clinic in every aspect.

One on One meeting with team memberss

• Organizing day by priority items, and assessing what needed to be processed first.
• Three avenues of incoming referrals: Fax's, internally in EHR, and self referral
• Scheduling referrals for 21 cardiologist, and 2 Electrophysiologists.
• Assessing and making judgement on providers schedulers to accommodate urgent referrals.
• Knowing all insurance companies and what is and is not required in order to proceed with the referrals.
• Answering calls, retrieving voicemails, and calling patients back.
• Providing amazing customer services to our patients.
• Covering in other departments such as the Front Office, Call Center, Surgery Scheduling and check in for CT Scans.
• EHR Systems- Started off with Allscripts and then did a company wide system conversation to EPIC
• Training- I assisted with training new employees with on Insurances, referrals, authorization and various other parts of the clinic.
• Front office duties: Checking in and checking out patients, collecting co-pays, verifying insurance, providing proper paperwork to patients.
• Call Center- answering phones via Cisco phone system and helping patients with their needs.

• Process and submit claims for 8 chiropractors, 10 physical therapist and 1 MD. This was typically over 1000 claims over one week.
• Having knowledge of various insurances companies, being able to check benefits, appeal denial.
• Workers Comp claims. Being able to work on these claims in great detail.
• CPT codes- knowing which DX to pair with what CPT codes based off of the chart notes that the provider did.
• Answering phones- being able to answer billing questions, and/or concerns with patients. Taking in payments via phone.
• Making account adjustments via electronic payments, or paper checks into patients ledgers.
• Scheduling- If the scheduling team was short staffed I then would assist with the call center/schedulers. This means scheduling multiple appointments since patients would see the chiropractors first and then the PT after.
• Creating new charts for patients, and entering in insurance.
• EHR system

• Running the clinic day by day
• Prepping all patient charts for the week
• Filling all paper chart that the patients saw for the previous weeks.
• Creating new electronic files for patients.
• Checking in patients, collecting payments since it was a cash based clinic. Then applying all payments to patients ledgers and providing superbills.
• Ordering all office supplies.
• Putting together homeopathic regimens that the doctors provided training on.
• Weekly bank deposits
• Weekly, Semi-weekly, Monthly reports.
• EHR System

• Checking in patients, collecting payments, collecting paperwork needed for visit.
• Rooming patients and set up depending on patients individual treatment plan.
• Assisting doctor after treatments such as adjustments with getting patients ice packs or heating pads.
• Then assisting with transitioning patients from chiropractic appointments to physical therapy appointments.
• Scheduling various appointments and treatment plans.
• Getting billing sheets together and organized to be sent to our billing department
• EHR System knowledge
• Knowledge of insurances and chiropractic benefits and how those are applied to various plans.
• Great customer service
• Answering phones
• Supporting office in any areas that I could

• Checking in patients
• Creating and/or completing patient charts
• Collecting payments, providing Super Bills, applying payments to patient ledgers
• Answering phones to assist patients with scheduling, setting up first time consultations
• Going over extensively the payment plans when patients don't have chiropractic benefits
• Knowledge of insurance, verifying benefits and how that applies to various plans
• cleaning patient exam rooms, and getting them ready for the patients
• Providing patient care brochures and other vital documents related to patient care
• Workers comp- completing RFA's, contacting adjusters for visits.
• Helping provider with various other projects that pertain to another small business of his. Put together power point, words documents, other various spreadsheets that helped him with teaching.
• Weekly deposits.

• Front and Back office Medical Assistant
• Called in authorizations for medication that required pre authorization
• Roomed patients, took vitals and inputted information into patients chart. Got the patient ready for the provider to come in and do assessment
• Processed medication refill's for patient
• Scanned documents into chart
• Sent out referrals for things like MRI's and/or CT scans