Mercedez Torres-mariano

• Assisted veterans with daily living activities, ensuring comfort and safety.
• Monitored patient health indicators, reporting changes to healthcare team promptly.
• Administered medication as prescribed, maintaining accurate records of dosages.
• Collaborated with multidisciplinary teams to develop personalized care plans.
• Provided emotional support and companionship, fostering a positive environment for veterans.
• Implemented enhancements in caregiving techniques, improving overall patient satisfaction.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted patients with self-administered medications.
• Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

• Engaged customers with friendly service, ensuring positive shopping experiences.
• Processed transactions efficiently using point-of-sale systems, maintaining accuracy.
• Assisted in merchandise restocking and inventory management to improve store presentation.
• Handled customer inquiries and resolved issues promptly, enhancing satisfaction.
• Maintained cleanliness and organization of checkout area to promote safety and efficiency.
• Collaborated with team members during peak hours to optimize workflow and service speed.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Analyzed account data to identify delinquent accounts and prioritize recovery efforts.
• Developed communication strategies to engage clients and negotiate repayment plans effectively.
• Utilized collection software to track account status and maintain accurate records of interactions.
• Collaborated with legal teams to prepare documentation for escalated collections processes.
• Conducted regular follow-ups with clients to ensure timely payments and resolve disputes.
• Maintained high volume of calls and met demands of busy and productive group.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Used skip tracing and other techniques to locate debtors.
• Developed strong relationships with clients by demonstrating empathy, understanding their financial circumstances, and offering personalized assistance throughout the debt recovery process.

• Conducted inspections of incoming and outgoing shipments to ensure compliance with quality standards.
• Utilized inspection tools and technologies to identify defects in products and processes.
• Collaborated with team members to improve quality control procedures and reduce errors.
• Documented inspection results and communicated findings to relevant departments for corrective actions.
• Communicated with production team members about quality issues.
• Inspected incoming and outgoing materials for accuracy and quality.
• Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
• Led cross-functional team efforts to troubleshoot and resolve complex quality issues, enhancing product integrity.
• Updated quality control records and reports.
• Examined products for imperfections and defects.
• Weighed products prior to shipment to confirm accuracy.
• Utilized quality control software to track and analyze product data.

• Operated heavy machinery to facilitate efficient loading and unloading of goods.
• Maintained cleanliness and organization within warehouse environment, ensuring safety compliance.
• Assisted in inventory management by accurately labeling and sorting products for distribution.
• Collaborated with team members to streamline shipping processes and reduce turnaround times.
• Supported logistics operations by preparing shipments according to company standards and procedures.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Assisted team members with tasks that require group effort.
• Completed tasks efficiently for timely project completion within set deadlines.
• Notified supervisors of defective equipment or material.
• Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
• Loaded and unloaded materials onto trucks and trailers.

• Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
• Utilized CRM software to track customer interactions and ensure timely follow-up on outstanding issues.
• Collaborated with team members to enhance service processes, improving overall customer satisfaction ratings.
• Adapted quickly to new systems and tools, contributing to team training initiatives for software updates.
• Processed orders and returns accurately, ensuring compliance with company policies and procedures.
• Managed high-volume call flow while maintaining professionalism and thoroughness in communication.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Maintained high levels of customer satisfaction through effective communication and problem-solving.

• Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
• Accurately took and processed food orders using point-of-sale system.
• Collaborated with kitchen staff to ensure timely delivery of meals to guests.
• Maintained cleanliness and organization of dining area throughout shifts.
• Assisted in training new servers on menu items and service protocols.
• Applied knowledge of menu items to effectively upsell specials and promotions.
• Addressed guest inquiries and resolved complaints promptly to enhance experience.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

Delivered exceptional customer service in a fast-paced dining environment.