Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedez V. Weeks

Tallahassee,FL

Summary

Dynamic professional with a proven track record at Advantage Solutions, excelling in roles requiring exceptional customer service and team collaboration. Skilled in medical billing and adept at conflict mediation, consistently resolving discrepancies and enhancing operational efficiency. Demonstrates strong analytical abilities and a commitment to maintaining high standards of accuracy and quality in all tasks.

Overview

6
6
years of professional experience

Work History

Patient Account Rep (Remote)

Advantage Solutions
10.2023 - 11.2024
  • Customer service over the phone and face-to-face
  • Demographics updated, verifying insurance
  • Processing consults and referrals
  • Cash office, collections of copays from patients, posting payments from Insurance
  • Reviewed flagged items daily and resolved issues.
  • Compared statements against patient files.
  • Researched discrepancies in patient accounts to determine appropriate resolution.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Updated existing patient files with relevant information such as changes in address or contact information.
  • Generated detailed reports outlining billing, flagged items, and other important data.

Housekeeping Aide

Advantage Solutions
West Palm Beach, Florida
08.2022 - 10.2024
  • Oversaw all products leaving the warehouse to ensure accuracy and integrity of shipments
  • Inspected and researched all discrepancies in inventory and tracking
  • Performed weekly analysis to find damaged or unacceptable product for improved quality control
  • Strong and physically able to lift 100 pounds routinely
  • Loading and unloading delivery vehicles
  • Communicating errors to relevant parties
  • Loading and wrapping stock on pallets
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Inspected furniture for damage or stains in between guest stays.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Dusted furniture, fixtures, and other surfaces.
  • Assisted guests with any special requests related to housekeeping services.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Restocked room amenities when necessary such as tissues, paper cups.
  • Followed specific cleaning instructions provided by supervisors.

Server

Morse Life
West Palm Beach, Florida
03.2019 - 06.2022
  • Preparing meals, snack, and beverages
  • Ensuring food safety and hygiene procedures are followed
  • Inventory of kitchen supplies and food items
  • Prompt and professional customer service
  • Understanding the menu, answer questions and offer recommendations
  • Light food prep, cleaning as needed
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Trained new employees to perform duties.
  • Presented menus and answered questions regarding items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Education

AAS - Early Childhood

Arizona State University Online
12.2021

Diploma -

Justine F. Kimball High School
05.2018

Skills

  • Team collaboration
  • Medical billing
  • Conflict mediation

Timeline

Patient Account Rep (Remote)

Advantage Solutions
10.2023 - 11.2024

Housekeeping Aide

Advantage Solutions
08.2022 - 10.2024

Server

Morse Life
03.2019 - 06.2022

AAS - Early Childhood

Arizona State University Online

Diploma -

Justine F. Kimball High School

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Mercedez V. Weeks