Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Mercedie Clark

Mercedie Clark

Tooele,UT

Summary

The ideal candidate with exceptional and ongoing experience in customer service & client relations in career fields such as property management, clerical and administrative work. As well as exceptional knowledge, transferable skills and experience, possessing a passion for working in the property management and administrative career field.

I am,

  • Ready to work.
  • Willing to relocate.
  • Can successfully commute.
  • Authorized to work in the United States.
  • Can successfully pass a background and drug screening.

Overview

18
18
years of professional experience

Work History

Remote Independent Contractor

Remote AI tasking
05.2024 - Current
  • Completing tasks that align with educating AI chat bots, avatars etc.

Property manager

EMG
Tooele and Grantsville, UT
08.2022 - 02.2024
  • Managed 106 units, 4 properties dispersed throughout Tooele and Grantsville, UT
  • Supervised and trained a team
  • Conducted interviews for potential new employees
  • Reprimanded and/or written up insubordinate employees
  • Working with Section 8 coordinator to oversee and care for section 8 recipient tenants
  • Leasing, resident retention, regularly updating prospect waiting list, utilizing contact cards, conducting property and unit tours, lease negotiation and execution, lease renewals and annual recertification of LIHTC files, drafting and replying to emails with compliance officers, owners and prospects etc., rent collection/managing delinquency, marketing, market surveys, monthly and variance reports, budgeting, property walks with Owners, conflict resolution between tenants and posting of notices and/or monthly newsletters, upholding and enforcing rules and policies, curb appeal, conducting quarterly inspections, attending manager meetings and legal seminars, completing assigned training pertaining to property management, fair housing rules and regulations and HUD training seminars, scheduling vendors and conducting move out inspections, make ready/kept timely schedule for apartment turns, preparing documents for eviction hearings, present for eviction hearings, maintaining and storing documentation properly and securely, skilled and utilized Yardi, deposit accounting, accurate timekeeping and timely payroll reporting, managed and enforced rent increases and additional fees

Reason for departure: No room for advancement.

Administrative assistant/Accounts receivable

Service Master Restore
01.2021 - 07.2022
  • Customer service, customer relations, accounts receivable and payable, worked with insurance adjusters, personal assistant to owner, scheduled car rentals and hotels, intaking, scheduling, dispatching, disaster inspections such as flood or fire.

Reason for departure: Returned to the property management field.Resigned and completed my last two weeks.

Property Manager

Cornerstone Residential
Tooele and Grantsville, UT
08.2018 - 04.2019
  • Assistant manager to 3 properties dispersed throughout Tooele and Grantsville, UT
  • (Over 400 units estimated), market and LIHTC properties, customer service, rent collection, leasing, property and apartment showings, lease negotiation and execution, renewals, conducted property and unit tours, marketing, market surveys, conducted inspections, conflict resolution between tenants, posted notices and newsletters, scheduled vendors, curb appeal, weekly reports, attended legal seminars, move out inspections and reports, utilized Yardi

Reason for departure: Pregnancy complications that forced me to be on bed rest for the duration of my pregnancy
No option available to go part-time temporarily
It was also too early to request maternity leave

Resigned for the best interest of my unborn.

Leasing agent/Assistant manager

Pentalon Property Management
10.2013 - 03.2014
  • Leasing agent promoted to Assistant manager, co-managing roughly 350 units
  • (Market), customer service, leasing, lease negotiation and execution, renewals, property and apartment showings, curb appeal, marketing, monthly reporting, market surveys, conducted inspections, conflict resolution between tenants, posted notices and newsletters, scheduled vendors, move out inspections and reports, utilized Onsite

Reason for departure: Relocated out of SLC
Did not have transportation to continue to commute to the property
Resigned and submitted/completed my last two weeks.

Leasing agent

Pinnacle Property Management
07.2013 - 09.2013
  • 240 units (Market and LIHTC), customer service, leasing, property and apartment tours, lease negotiation and execution, lease renewals, utilized Entrata

Reason for departure: Laid off.

Beauty advisor

Smart Style
09.2012 - 03.2013
  • Customer service, product stocking, marketing, shipments, weekly conference calls, cashier

Reason for departure: Laid off. Beauty Advisor Program ended

Offered severance pay.

Cashier

Old Navy
04.2006 - 07.2008
  • Customer service, cashier, display tables and mannequin dressing

Reason for departure: Relocated from California to Utah.

Education

AAS Degree in Barbering & Cosmetology -

Salt Lake Community College
05.2012

High School Diploma -

Lancaster High School/Grantsville Highschool
Lancaster, CA And Grantsville, UT
01-2006

Grantsville High School

Skills

  • Customer service
  • Office experience
  • Managerial skills
  • Hiring and reprimanding when necessary
  • Supervising experience
  • Client relations
  • Successful team management
  • Professionalism
  • Self-starter
  • Driven
  • Passionate
  • Kind
  • Possess a 'Can do' attitude
  • Strong work ethic
  • Advocate
  • People person
  • Team player
  • Innovative
  • Dependable
  • Adaptable
  • Natural born leader
  • Attention to detail
  • Strategic thinking
  • Problem solving
  • Goal oriented
  • Goal achieving
  • Meeting deadlines
  • Organized
  • Thrives under pressure and stressful situations
  • Marketing skills
  • Deposit accounting
  • Payroll reporting
  • Accounts payable & receivable
  • Cash handling
  • Proficient in CRM software
  • Scheduling
  • Interviewing
  • Leasing/Lease ups
  • Resident retention
  • Filing
  • Monthly reports and budgeting
  • Highly proficient in Microsoft and corresponding programs
  • Google Docs
  • Adobe Acrobat
  • Social media
  • Administrative/clerical
  • Payroll (Paycom)
  • LIHTC & Section 8/ Section 42
  • Fair housing state and federal laws
  • Computer literacy
  • Email
  • Proficient in 10-key
  • Data entry
  • 55-60 WPM typing speed
  • Dispatching
  • Yardi, Entrata, Property ware and Onesite
  • Lease negotiation and execution
  • Deadline Adherence
  • Workload Management
  • Service Marketing
  • Schedule Management
  • Client Relationship Building
  • Customer Support

References

  • Shushanna Mkrtychyan, Former Manager, 801-972-4442
  • Todd White, Former Regional, 385-212-9131
  • Mandy Daley, Former Regional, 801-577-7584
  • Kim Rodriguez, Former Regional, 801-414-1600

Timeline

Remote Independent Contractor

Remote AI tasking
05.2024 - Current

Property manager

EMG
08.2022 - 02.2024

Administrative assistant/Accounts receivable

Service Master Restore
01.2021 - 07.2022

Property Manager

Cornerstone Residential
08.2018 - 04.2019

Leasing agent/Assistant manager

Pentalon Property Management
10.2013 - 03.2014

Leasing agent

Pinnacle Property Management
07.2013 - 09.2013

Beauty advisor

Smart Style
09.2012 - 03.2013

Cashier

Old Navy
04.2006 - 07.2008

AAS Degree in Barbering & Cosmetology -

Salt Lake Community College

High School Diploma -

Lancaster High School/Grantsville Highschool

Grantsville High School
Mercedie Clark