Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mercedie McCord

Venice

Summary

Experienced office manager and administration professional with years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant and office environments. Successful at handling tasks of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server

Dockside Waterfront Grill
Venice
03.2020 - Current
  • Greeted guests and provided menus.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked food before serving it to customers.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Delivered food orders promptly and courteously.
  • Provided excellent customer service to ensure satisfaction.
  • Followed health safety guidelines when preparing and serving food products.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Took orders from customers accurately and in a timely manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Addressed complaints to kitchen staff and served replacement items.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Presented menus and answered questions regarding items.
  • Prepared checks, itemizing total meal costs and taxes.

Office Manager

Venice Pest Control
Venice
07.2023 - 07.2025
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Developed and implemented office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Developed effective communication strategies between departments within the organization.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained filing system for records, correspondence and other documents.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Monitored inventory levels and placed orders when needed.
  • Supervised staff members, organized schedules and delegated tasks.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Organized company events including holiday parties, team building activities .
  • Assisted in recruiting, onboarding and training new employees.
  • Maintained confidential records relating to personnel matters.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Interpreted and communicated work procedures and company policies to staff.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office budget to handle inventory, postage and vendor services.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office inventory and placed new supply orders.
  • Assisted in preparing bids for contracts related to pest control services.
  • Created and maintained detailed records of all pest control treatments, including the type of pests treated and the chemicals used.
  • Scheduled preventive maintenance visits for clients on a monthly basis.
  • Modeled high-quality customer service to team of professionals employees.
  • Worked independently to manage daily schedules and route planning efficiently.
  • Coordinated with property owners and managers to schedule treatments at convenient times.

Server, Bartender, FOH Manager

Harpoon Harry's
Punta Gorda
05.2010 - 03.2020
  • Maintained detailed records of sales transactions and daily shift reports.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Assisted with kitchen preparation during peak times as needed.
  • Resolved conflicts among employees in an effective manner.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Established policies for cash handling procedures to maximize security measures.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Updated computer systems with new pricing and daily food specials.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Delegated work to staff, setting priorities and goals.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Assisted staff by serving food and beverages or bussing tables.

Education

High School Diploma -

Venice High School
Venice, FL
05-2009

Skills

  • Cash handling
  • Customer service
  • Order management
  • Food safety
  • Point-of-sale systems
  • Inventory management
  • Team collaboration
  • Conflict resolution
  • Training staff
  • Upselling techniques
  • Office management
  • Meeting coordination
  • Data entry
  • Event planning
  • Clear oral/written communication
  • Employee supervision
  • Proposal writing
  • Payroll and budgeting
  • Employee training
  • Bookkeeping
  • Office management software
  • Credit and collections
  • Human resources

Certification

  • Public Notary
  • Serve Safe Certified

References

References available upon request.

Timeline

Office Manager

Venice Pest Control
07.2023 - 07.2025

Server

Dockside Waterfront Grill
03.2020 - Current

Server, Bartender, FOH Manager

Harpoon Harry's
05.2010 - 03.2020

High School Diploma -

Venice High School

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