Mercedies Cadet
Lauderhill,FL
Overview
8
8
years of professional experience
Work History
Cashier
Dollar Tree
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Returned go backs to proper aisles and shelf.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
To-Go Specialist
Miller’s Ale House
09.2022 - Current
- Increased repeat business by consistently providing friendly and attentive service.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handling food packaging, sending accurate food orders to delivery 3rd party apps such as UberEats, DoorDash etc..
- Maintained a courteous, empathetic attitude towards customers, minimizing complaints.
- Keeping cleaned sanitized area.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Retail Sales Associate
Macy’s
01.2021 - 06.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Cultivated customer relationships and boosted customer satisfaction by proactive attendance to customers.
- Resolved complaints and calmed agitated customers to prevent escalation to managers.
- Stayed up-to-date on new program offerings, and made recommendations to customers based on their interests.
- Returned merchandise on racks and folded apparel on display. Performed all opening and closing duties based upon shift assignment, and increased efficiency, by preparing necessary items and information for the coming shift.
- Assisted coworkers in rush-hour periods by opening another cashier line taking extra customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashier
POLLOTROPICAL
10.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Reduce drive-thru time to 6 minutes and handle each customer needs with care and satisfaction.
- Promoted to a line cook.
- Examined food expiration times. Keeping cleaned sanitized area working with food.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed to stocked, organize, cleaned shelving, floors, freezers, and coolers.
- Prioritized notifying supervisor about any issues with deliveries, food quality, equipment, or employees.
- Cleaning check-out area and front entrance by washing windows, removing trash, moping and sweeping entry and exit doorways.
Education
HS Diploma - LPN
South Dade Senior High School
Homestead, FL06.2020
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Cash handling and management
- POS system operations
- Loss Prevention
- Microsoft Office
Languages
English
Bilingual or Proficient (C2)
Creole
Bilingual or Proficient (C2)
Timeline
Cashier
Dollar Tree
07.2023 - Current
To-Go Specialist
Miller’s Ale House
09.2022 - Current
Retail Sales Associate
Macy’s
01.2021 - 06.2022
Cashier
POLLOTROPICAL
10.2019 - 07.2020
HS Diploma - LPN
South Dade Senior High School