Mercedita Encabo

• Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
• Organized company-wide events designed to boost employee morale.
• Managed benefits enrollment by answering questions and aiding employees with login details.
• Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
• Answered employee inquiries regarding health benefits and 401k options.
• Supported leadership development through targeted training programs, preparing employees for management roles.
• Coordinated training programs to equip employees with necessary skills, significantly improving performance and productivity.
• Created and delivered HR training sessions to staff, managers and executives.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Updated HR database with new employee information, changes in benefits, and other details.
• Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
• Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
• Addressed employee grievances with empathy and efficiency, fostering supportive workplace culture.

Facilitated smoother onboarding experiences, preparing and updating orientation materials.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.
• Established rapport with customers using active listening and interpersonal skills.
• Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
• Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
• Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
• Trained new staff on sales techniques and store policies, enhancing overall team performance.
• Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
• Implemented customer feedback system to identify and address areas for improvement.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained new personnel regarding company operations, policies and services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Cross-trained and backed up other customer service managers.

• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Prepared vendor invoices and processed incoming payments.
• Maintained good working relationships with vendors and resolved disputes.
• Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
• Reduced late payment penalties by closely monitoring due dates and managing timely payments.
• Maintained high level of data integrity by consistently updating vendor information in the system accurately.
• Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
• Trained new team members on accounts payable processes, fostering a productive work environment.
• Contributed to cost savings by negotiating better payment terms with several key suppliers.
• Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
• Streamlined vendor payments, ensuring timely financial operations by accurately scheduling and executing payments.
• Minimized late fees and interest charges by developing efficient system for tracking payment due dates.
• Matched purchase orders with invoices and recorded necessary information.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Managed and responded to correspondence and inquiries from customers and vendors.