Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedita Melendez

Debary,FL

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

12
12
years of professional experience

Work History

Employee Benefits Customer Service Representative

Senture Teleperformance
08.2023 - Current
  • Answer in-bound telephone inquiries including but not limited to: billing methods, underwriting requirements, plan change procedures, account reconciliation and reinstatement procedures.
  • Update account information per callers request.
  • Document the customer's account with details of each phone call.
  • Maintain customer confidentiality in accordance with HIPPA guidelines.
  • Other duties as assigned.
  • Educated employees on available benefits options during annual open enrollment periods, promoting informed decision making.

Bartender

Self Employed Mobile Bartender
03.2023 - Current


  • Arrive on site 10-15 minutes early as well as extra time for travel and parking to event centers.
  • Check in with on-site captain to see where you will be setting up and working. See what products are needed to be brought to your work station.
  • Bring all required equipment and bar tools.
  • Set up the bar to work efficiently.
  • Once the event begins, mix and serve drink orders. If a wedding, batch specialty drinks if needed and make sure the bride and groom are taken care of.
  • Verify Age Requirements.
  • Have alcohol knowledge as well as pairing and tastes. As well as knowing how to make specialty cocktails.
  • Manage Inventory, clean bar supplies, and cleaning duties of the venue.

Bartender

Bar Louie
03.2021 - 05.2023
  • Exemplify Bar Louie's mission, vision, and values in the way you approach your shift daily.
  • Commit to cleanliness, sanitation, and guest/alcohol safety regulations.
  • Learn the menu from top to bottom making it easy to answer any questions and make food and drink recommendations.
  • Make sure food and drink orders are taken and entered correctly.
  • Master unique recipes, free pouring and responsible alcohol service.
  • Assist with inventory management by carefully accounting for every drop from every bottle.
  • Actively complete side work - bussing and sanitizing the bar top; washing glassware and daily cleaning duties.
  • Complete opening and closing duties each shift ensuring you and your coworkers are set for success.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender/Server

Los Vallartas Mexican Restaurant
11.2013 - 03.2020
  • Greet customers and sit them at their tables along with helping the hostess by answering phones to take reservations or to-go orders.
  • Answer questions about menu items. Make recommendations upon request, as well as inform customers of daily specials. Explain how menu items are prepared.
  • Provide great customer service, take orders, refill drinks, and run food.
  • Prepare alcoholic beverages and make sure they are of age.
  • Always check side work and make sure we are ready for a rush.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Clean tables and maintain a clean restaurant.

Education

Associate of Arts - Arts

Seminole State College
Lake Mary, FL
08-2026

High School Diploma -

Wiregrass Ranch High School
Wesley Chapel, FL
01.2014

Skills

  • 50 WPM
  • Adobe Acrobat
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft Outlook
  • Aloha
  • Micros
  • EPOS Now
  • Toast
  • Positouch
  • Leadership
  • Teamwork
  • Commitment
  • Conflict resolution
  • Knowledgeable of safety

Timeline

Employee Benefits Customer Service Representative

Senture Teleperformance
08.2023 - Current

Bartender

Self Employed Mobile Bartender
03.2023 - Current

Bartender

Bar Louie
03.2021 - 05.2023

Bartender/Server

Los Vallartas Mexican Restaurant
11.2013 - 03.2020

Associate of Arts - Arts

Seminole State College

High School Diploma -

Wiregrass Ranch High School

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