Mercella Kirkland
Westerville,OH
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
30
30
years of professional experience
2
2
Certification
Work History
General Manager
Bob Evans Restaurant
Westerville, OH
08.2018 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Dietary Manager
Menorah Park Center For Senior Living
Beachwood, Ohio
06.2016 - 08.2018
- Assisted in developing and implementing nutritional care plans for patients.
- Managed dietetic staff to ensure compliance with state regulations.
- Ordered food supplies, maintained inventory of equipment and ensured proper storage of food items.
- Monitored patient progress and consulted with physicians regarding dietary modifications as necessary.
- Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
- Coordinated menus for special events in accordance with health department standards.
- Ensured accuracy of menu labeling information on all foods served in the facility.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Maintained records of patient diets including any special requirements or restrictions.
- Adhered to all local, state, federal regulations pertaining to dietary management practices.
- Provided training sessions for new employees on proper food handling techniques.
Production Lead Manager
Heinen's Grocery Store
Shaker Hts, OH
02.2013 - 06.2016
- Developed and implemented cost saving initiatives, such as lean manufacturing techniques.
- Monitored inventory levels and schedules for production processes.
- Ensured compliance with safety regulations, quality standards, and environmental policies in all production operations.
- Managed personnel including hiring, training, coaching, performance reviews and disciplinary actions.
- Conducted regular meetings with staff to discuss process improvements, workflow issues and other related topics.
- Resolved customer complaints regarding products or services in a timely manner.
- Identified areas of improvement within the manufacturing process to increase efficiency.
- Provided technical support to engineering teams when needed to troubleshoot problems on the production floor.
- Developed strategies for reducing waste generated from the manufacturing process.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Participated in budget planning sessions with upper management team members.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Scheduled staff work assignments, rotations and overtime.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Coached and mentored employees to develop and enhance career skills.
- Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
Education
Associate of Arts - Culinary Arts
Tri-c Community College
Cleveland, OH06-1993
High School Diploma -
Northland High School
Columbus, OH06-1991
Skills
- Project Management
- Workflow Planning
- Vendor Sourcing
- P&L Management
- Expense Control
- Schedule Management
- Verbal and written communication
- Inventory Control
- Leadership and team building
- Budgeting and cost control
- Labor Cost Controls
Certification
- servsafe
- servsafe level 2
References
References available upon request.
Timeline
General Manager
Bob Evans Restaurant
08.2018 - Current
Dietary Manager
Menorah Park Center For Senior Living
06.2016 - 08.2018
Production Lead Manager
Heinen's Grocery Store
02.2013 - 06.2016
Associate of Arts - Culinary Arts
Tri-c Community College
High School Diploma -
Northland High School