Mercer Wancho
Canutillo,TX
Summary
Focused Engineer Foreman with 3.5 years experience supporting daily needs in railroad yard and train traffic management. Effective team player when helping with switching, coupling cars and protecting shove movements. Talented at helping trains remain on schedule by working quickly and coordinating with other Engineers, Conductors, Yardmaster, and Higher Management. Highly motivated and results-driven professional with a proven track record in achieving organizational objectives. Strong background in project management and strategic planning, with the ability to lead cross-functional teams and drive successful outcomes. Expertise lies in developing innovative solutions, optimizing processes, and fostering collaborative relationships to maximize efficiency and productivity. Committed to continuous learning and growth, seeking new challenges to leverage skills and make a meaningful impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Engineer Foreman
ConGlobal
04.2021 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Pre-shift safety briefing and job briefings throughout duration of working shifts.
- Preparation and distribution of paperwork, PPE, tools and equipment.
- Facilitated seamless turnover reports during crew change.
- Clear understanding of operation and what is required to complete daily tasks.
- Problem solving skills, adapting to plan changes.
- Responsible for overseeing multiple crews, ensuring work is completed safely and efficiently.
- Professional relationships with fellow employees creating a positive work environment and boosting morale.
- Mentoring team members and providing strategies for improvement.
- Setting a high standard and leading by example.
- Training new hires as well as brakemen, conductors, and engineers.
- Verification of all work to ensure everything is completed according to instruction.
- Capability to learn and accept criticism in order to work more effectively.
- Comfortable working long hours, nights, weekends and holidays.
Foreman/Laborer
Asplundh Tree Expert,LLC
11.2020 - 04.2021
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
Customer Service Associate
Walgreens
10.2019 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering supportive work environment.
- Enhanced brand image by consistently delivering service beyond expectations.
- Fostered positive team environment, contributing to higher staff retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
General Laborer/Foreman
Jace Contracting
06.2018 - 11.2020
- Maintained clean and organized worksites, minimizing hazards and promoting safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Helped with erecting scaffolding and ladders.
- Mixed and poured concrete for variety of projects.
- Worked on sites, installing roofs and other exterior components.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Education
High school diploma - Architecture
Chapin High School
El Paso, TX06.2020
Skills
- Project Planning
- Quality Control
- Machine Learning
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Multitasking
- Active Listening
- Decision-Making
- Time Management
- Team building
Certification
- Driver's License, 06/01/18, Present
- DOT Medical Card, 03/01/21, 03/01/23
- Certified Conductor, ConGlobal
- Certified Engineer, ConGlobal
References
Miguel Guzman- DSLE at ConGlobal: (915) 920-9170 epsmop_llc@yahoo.com
Erik Rodriguez- Switching Manager at ConGlobal: (915) 256-6780 Erikrod512@gmail.com
Deborah Haddox- Fellow Foreman at ConGlobal: (915) 330-9665 Deb.haddox@gmail.com
Timeline
Engineer Foreman
ConGlobal
04.2021 - Current
Foreman/Laborer
Asplundh Tree Expert,LLC
11.2020 - 04.2021
Customer Service Associate
Walgreens
10.2019 - 11.2020
General Laborer/Foreman
Jace Contracting
06.2018 - 11.2020
High school diploma - Architecture
Chapin High School