Merchy Lukas
Kansas City,KS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in working with a vast array of people. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
FSQA Tech
Tyson Foods
Kansas City, KS
11.2020 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on equipment.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Implemented, configured and optimized safety standards.
- Maintained product integrity and optimized workflow while following company good manufacturing practices.
- Identified various meat product forms by sight, inspected product quality and assessed production safety to protect consumers and workers.
Server
Bo Ling's Chinese Restaurant
Kansas City, MO
08.2012 - 01.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept track of event finances, initial deposits, due payments and final balances.
Receptionist
Suburban Extended Stay
Lenexa, KS
01.2010 - 08.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Coordinated travel accommodations, agenda, and transportation out-of-town visitors.
Education
High School Diploma -
Bonner Springs High School
Bonner Springs, KS05.2007
Skills
- Work Planning and Prioritization
- Attention to Detail
- Issue Analysis
- Customer Service
- File and Record Maintenance
- Prevention Strategies
- Strong Communication
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
Timeline
FSQA Tech
Tyson Foods
11.2020 - Current
Server
Bo Ling's Chinese Restaurant
08.2012 - 01.2022
Receptionist
Suburban Extended Stay
01.2010 - 08.2012
High School Diploma -
Bonner Springs High School
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