Merci Carter
Woodland,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cache Creek Casino Resort
Brooks, California
02.2018 - Current
- Delegated work to staff, setting priorities and goals.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Bartender
Cache Creek Casino Resort
Brooks
02.2018 - 05.2018
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Collected and organized daily till totals and tips.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
Education
High School Diploma -
Will C Wood High School
Vacaville, CA06-2008
Skills
- Multitasking and organization
- Task delegation
- Coaching and mentoring
- Performance evaluation
- Staff management
- Customer service and satisfaction
- Team motivation
- Scheduling and planning
- Time management
- Business development understanding
Timeline
Assistant Manager
Cache Creek Casino Resort
02.2018 - Current
Bartender
Cache Creek Casino Resort
02.2018 - 05.2018
High School Diploma -
Will C Wood High School